PowerEdge: PM1653 and PM1655 SAS SSD Drive Models may Experience Unexpected Fault Condition
Summary: Dell Samsung Serial Attached SCSI (SAS) PM1653 and PM1655 solid state drives may report excessive Sense Key faults 0x3, 0x11, 0x0, or 0x4, 0x29, 0x4. These faults have the potential to cause unexpected drive issues. ...
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
If examining drive events, the Dell Samsung SSD drive models on Firmware versions DSG5, DWG5, or earlier firmware, either of the following SCSI sense key codes may be returned:
0x3, 0x11, 0x0, or 0x4, 0x29, 0x4.This issue may occur on any Dell platform or Dell solution that supports these drives.
Cause
Drive firmware
Resolution
The following cumulative fixes are contained in firmware revisions DSG8 and DWG8.
- SAS4 Signal Integrity improvements for 16G - 2 Fixes for 04/29/04 FW assert conditions on Power On Reset and IT Nexus loss testing - 2 Fixes for FW asserts that occurred during reset testing - 2 Fixes for FW assert conditions during Write same testing with Aborts injected - Resolved a timeout condition during link down error injection testing - Resolved low likelihood cases where false Unrecovered Errors could occur on NAND reads - Resolved an issue where Background Extended Drive Self-test could exceed the 30 minute spec limit
Dell Technologies recommends updating to the newest drive firmware at the earliest possible opportunity.
For these affected drive models, update the drive firmware to DSG8 or to DWG8 as per the below list.
| Drive model | Dell Part Number | Drive capacity | Affected firmware | Firmware update |
| PM1653 Series | ||||
| MZILG960HCHQAD3 | H8DG4 | 960 GB | DSG5 or earlier | DSG8 |
| MZILG1T9HCJRAD3 | NRR34 | 1.92 TB | DSG5 or earlier | DSG8 |
| MZILG3T8HCLSAD3 | 9N32F | 3.84 TB | DSG5 or earlier | DSG8 |
| PM1655 Series | ||||
| MZILG1T6HCJRAD3 | 5RJND | 1.60 TB | DWG5 or earlier | DWG8 |
| MZILG800HCHQAD3 | 3CHC8 | 800 GB | DWG5 or earlier | DWG8 |
For VxRail, see article Dell VxRail: Dell PM1653, PM1655 SAS SSD drive models may experience unexpected fault conditions
Affected Products
VxRail, XC Core Systems, XC Series Appliances, PowerProtect Data Manager Appliance, PowerFlex Appliance, PowerFlex custom node, MD Series, ME Series, APEX Cloud Platform for Microsoft Azure, PowerEdge R250, PowerEdge R260, PowerEdge R320
, PowerEdge R330, PowerEdge R360, PowerEdge R520, VxRail Appliance Family
...
Products
PowerProtect Data Protection Appliance, Modular Infrastructure, Rack Servers, Tower Servers, XR Servers, OEM Server Solutions, PowerProtect Data Manager, PowerEdge R540, PowerEdge R550, PowerEdge R6515, PowerEdge R6525, PowerEdge R660
, PowerEdge R660xs, PowerEdge R6615, PowerEdge R860, PowerEdge R910, PowerEdge R940, PowerEdge R960
...
Article Properties
Article Number: 000222201
Article Type: Solution
Last Modified: 20 May 2026
Version: 7
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