Dell DCXXXXX, Dell Pro Essential, Inspiron, and Vostro Laptop Has a Cross Mark (X) on Speaker Icon in System Tray After Out of Box Experience

Summary: Learn about the cross mark (x) in System Tray that is seen on Dell DCXXXXX, Dell Pro Essential, Inspiron, or Vostro laptop after Out of Box Experience (OOBE).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The computer may have no sound after the OOBE. The speaker icon in the system tray may have a cross mark (x) and causes the speaker to not function. The Device Manager does not have any yellow bangs.

Cross mark in System Tray

Affected Platforms:

  • Dell 14 DC14250
  • Dell 14 DC14255
  • Dell Pro 14 Essential PV14250
  • Dell Pro 14 Essential PV14255
  • Inspiron 14 5430
  • Inspiron 14 5440
  • Inspiron 14 5445
  • Inspiron 14 7430 2-in-1
  • Inspiron 14 7440 2-in-1
  • Inspiron 14 7445 2-in-1
  • Inspiron 14 Plus 7430
  • Inspiron 14 Plus 7440
  • Inspiron 16 5630
  • Inspiron 16 5640
  • Inspiron 16 5645
  • Inspiron 16 7630 2-in-1
  • Inspiron 16 7640 2-in-1
  • Inspiron 16 Plus 7630
  • Inspiron 16 Plus 7640
  • Latitude 3340
  • Latitude 3440
  • Latitude 3540
  • Vostro 14 3440
  • Vostro 16 5630
  • Vostro 16 5640

Cause

No cause information is available.

Resolution

Updating to Realtek High Definition Audio Driver version 6.0.9700.1, A81 or later on the computer resolves the issue. To download and install the driver, refer to How to Download and Install Dell Drivers and Firmware.

Affected Products

Dell 14 DC14250, Dell 14 DC14255, Dell Pro 14 Essential PV14250, Dell Pro 14 Essential PV14255, Inspiron 14 5430, Inspiron 14 5440, Inspiron 14 5445, Inspiron 14 7430 2-in-1, Inspiron 14 Plus 7430, Inspiron 14 7440 2-in-1, Inspiron 14 Plus 7440 , Inspiron 14 7445 2-in-1, Inspiron 16 5630, Inspiron 16 5640, Inspiron 16 5645, Inspiron 16 7630 2-in-1, Inspiron 16 Plus 7630, Inspiron 16 7640 2-in-1, Inspiron 16 Plus 7640, Latitude 3340, Latitude 3440, Latitude 3540, Vostro 14 3440, Vostro 16 5630, Vostro 16 5640 ...
Article Properties
Article Number: 000223043
Article Type: Solution
Last Modified: 20 May 2026
Version:  7
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