Samsung Galaxy S22 Ultra Randomly is not Detected When Connected to Dell Monitors

Summary: This article provides information about the Samsun Galaxy S22 Ultra randomly failing to be detected while connected to some Dell monitors using the USB Type-C port.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell P2422HE Monitor
  • Dell P3421W Monitor
  • Dell U3421WE Monitor
  • Dell U3423WE Monitor
  • Dell P3424WE Monitor
  • Dell U2424HE Monitor
  • Dell U3425WE Monitor
  • Dell U3223QZ Monitor

USB Type-C port randomly fails to detect the Samsung Galaxy S22 Ultra when charging is set to Off in standby mode for some monitors.

Cause

This is the known compatible issue between the Dell monitors and Samsung Galaxy S22 Ultra. Monitors are working as designed.

Resolution

Connect the USB Type C cable to U3824DW and Samsung Galaxy S22 Ultra first then do one of the following actions to solve the issue.

  • Press the Power button on the Samsung Galaxy S22 Ultra to power off, and then turn it back on.
    Or,
  • Restart Samsung Galaxy S22 Ultra

Affected Products

Dell P2422HE, Dell P3421W, Dell U3421WE, Dell P3424WE, Dell U2424HE, Dell U3223QZ, Dell U3423WE, Dell U3425WE
Article Properties
Article Number: 000223461
Article Type: Solution
Last Modified: 19 May 2025
Version:  6
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