NetWorker: nsrlcpd.exe core dumps when the Jukebox is set to auto clean: Yes

Summary: When the NSR jukebox resource attribute auto clean: Yes is set the nsrlcpd.exe core dumps.

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Symptoms

The nsrlcpd.exe core dumps

 

NOTE: nsrlcpd manages the library subsystem media, slot, drive, and port resources providing control to move and access the resources within the library subsystems. One nsrlcpd starts for each configured tape library.

Reported on NetWorker 19.9.0.2 server/storage node deployed on Windows
The Windows Application Event Viewer logs indicate that the faulting module is LIBCOMMONSSL.DLL.

 

Cause

The auto clean attribute of the NSR Jukebox resource is causing the core dump.

 

Resolution

Set the NSR Jukebox resource attribute auto clean: Yes to auto clean: No.

 

NetWorker Management Console (NMC) example:

Auto clean setting from NMC

 

nsradmin example:

[root@nsr ~]# nsradmin
NetWorker administration program.
Use the "help" command for help, "visual" for full-screen mode.

nsradmin> show name;auto clean

nsradmin> print type: nsr jukebox
                        name: STK@12.0.0;
                  auto clean: Yes;

                        name: IBM@7.0.0;
                  auto clean: Yes;

                        name: ADIC@2.0.0;
                  auto clean: Yes;

nsradmin> update auto clean: no
                  auto clean: no;
Update? y
updated resource id 83.0.176.10.0.0.0.0.124.139.103.102.192.168.9.150(776)
                  auto clean: no;
Update? y
updated resource id 78.0.176.10.0.0.0.0.124.139.103.102.192.168.9.150(775)
                  auto clean: no;
Update? y
updated resource id 73.0.176.10.0.0.0.0.124.139.103.102.192.168.9.150(774)

nsradmin> print
                        name: STK@12.0.0;
                  auto clean: No;

                        name: IBM@7.0.0;
                  auto clean: No;

                        name: ADIC@2.0.0;
                  auto clean: No;
nsradmin>

Additional Information

For more information, see the Library maintenance and Tape device cleaning sections of the NetWorker Administrator Guide: https://www.dell.com/support/home/product-support/product/networker/docs

 

Affected Products

NetWorker
Article Properties
Article Number: 000224560
Article Type: Solution
Last Modified: 11 Feb 2026
Version:  3
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