Creation of New NetWorker Data Domain Cloud Tier Volume Fails with Error: Unable to get data movement policy

Summary: Labeling a new volume in NetWorker for a Data Domain Cloud Tier device fails at the labeling device step with error "Unable to get the data movement policy for mtree xxxxxxx and cloud unit yyyyyyyyy: HTTP response 500 indicates an error." ...

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Symptoms

Labeling a new volume in NetWorker for a PowerProtect Data Domain Cloud Tier device fails at the labeling device step with: Unable to get the data movement policy for mtree xxxxxxx and cloud unit yyyyyyyyy: HTTP response 500 indicates an error.

Cause

The PowerProtect Data Domain user which is defined in NetWorker to perform this operation has a 'Management Role' of 'none'. This must be set to 'admin' in order for the labeling operation to succeed.

In the PowerProtect DD System Manager, check that the user-defined in NetWorker (DD Boost Credentials section) has the 'admin' role, see the example below.

Check that the user defined in NetWorker (DD Boost Credentials section) has the ‘admin’ role
 

Resolution

In order to change the Management Role to 'admin', you must follow the procedure outlined in the below article.
Data Domain: How to change the DD Boost user role to Admin.

Products

NetWorker
Article Properties
Article Number: 000226161
Article Type: Solution
Last Modified: 19 Jun 2024
Version:  1
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