Dell DCXXXXX, Dell Pro Essential, Inspiron, and Vostro Laptop Screen Goes Black but Cursor Moves On-Screen

Summary: The following article provides information about restart screen issues when resuming after the Out of Box Experience (OOBE) finishes.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Laptop restarts after OOBE to black screen with the cursor visible

 

Dell DCXXXXX, Dell Pro Essential, Inspiron, and Vostro laptop owners may experience a black screen with the cursor still visible. You can still move the cursor on-screen using the touchpad. This happens on the first reboot after the OOBE completes. This lasts for about three minutes before the Windows desktop appears as usual.

Cursor moves on a black screen after OOBE restart

The following products are identified as reporting this Issue:

  • Dell 15 DC15250
  • Dell Pro 15 Essential PV15250
  • Inspiron 15 3520 laptop
  • Inspiron 15 3530 laptop
  • Inspiron 16 5640 laptop
  • Vostro 14 3420 laptop
  • Vostro 15 3520 laptop
  • Vostro 14 3430 laptop
  • Vostro 15 3530 laptop
  • Vostro 16 5640 laptop

Cause

There is a compatibility issue between the Windows 11 operating system version 24H2 (26100.863) and McAfee version 1.20.228.1.

Resolution

This is a one-time error. It does not recur unless you reinstall the same operating system and version of the McAfee application on the laptop. Once you press the power button to turn the laptop off, it displays the standard shutdown background. Once you restart the laptop, it starts as you would expect and the issue does not happen again.

Pressing the Power Button brings up the shutdown background

McAfee Version 1.20.236.1 is available now to install either manually or by letting the laptop autoupdate using Over The Air (OTA) on your laptop. McAfee advise that the future versions of this application include a fix for this problem.

Affected Products

Dell 15 DC15250, Dell Pro 15 Essential PV15250, Inspiron 15 3520, Inspiron 15 3530, Inspiron 16 5640, Vostro 3420, Vostro 14 3430, Vostro 3520, Vostro 15 3530, Vostro 16 5640
Article Properties
Article Number: 000228155
Article Type: Solution
Last Modified: 21 May 2026
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.