Picture and Video Taken by the webcam Displays a Green Picture or Black Video

Summary: The article provides information about a figure or video taken by an internal webcam that may display a green image or black video.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

 

After updating the Graphics Driver to version 31.0.101.5442 on certain Latitude and Precision laptops, the figure or video taken by the webcam would display a green figure or black video.

 

Affected Systems:

  • Latitude 7350
  • Latitude 7350 Detachable
  • Latitude 7450
  • Latitude 7650
  • Latitude 9430
  • Latitude 9330
  • Dell Pro 13 Premium
  • Precision 5490
  • Precision 5480
  • XPS 13 9340
  • XPS 14 9440
  • XPS 16 9640

 

Cause

 

Compatibility issue between a new graphics driver and an old camera driver

   

Resolution

 

Updating the Camera Driver to the latest version resolves the issue. To download and install the driver, reference How to Download and Install Dell Drivers.

  • Latitude 7350
  • Latitude 7350 Detachable
  • Latitude 9450
  • Latitude 7450/Latitude 7650
  • Latitude 9330/Latitude 9430/Dell Pro 13 Premium
  • Precision 5480
  • Precision 5490
  • XPS 13 9340
  • XPS 14 9440
  • XPS 16 9640

 

Affected Products

Dell Pro 13 Premium PA13250, Latitude 7350, Latitude 9330, Latitude 7450, Latitude 9430, Latitude 7650, Precision 5480, Precision 5490, XPS 13 9340, XPS 14 9440, XPS 16 9640
Article Properties
Article Number: 000239700
Article Type: Solution
Last Modified: 22 Apr 2025
Version:  5
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