Video Conference Room Solution Whiteboard Touchscreen Functionality Issues in Microsoft Teams Rooms

Affected Platforms:

• OptiPlex 7000 XE Micro
• OptiPlex 7080 XE Micro

Affected Products:

• ProSupport for Solutions - Video Conferencing

Affected Operating Systems:

• Windows 10 IoT Enterprise 21H2
• Windows 11 IoT Enterprise 22H2 and 23H2 (Teams-Rooms solution)

Due to more than one-touch monitor (Logitech Tap Controller and Dell Large Frame Monitor (LFM)) attached to a VCRS MTR room, users might experience touch monitor issues with the touchscreen not working on some of the touch monitors. When this happens, the Microsoft Whiteboard does not function as well in MTR.

Steps for enabling touch functionality on touch-enabled monitors or devices:

1. Log in to the Administrator account with password: sfb.
2. In the search box on the taskbar, enter Calibrate, and select Calibrate the screen for pen or touch input from the list of results.
3. Under the Display tab, select Calibrate.
4. Choose Pen or Touch input.
5. Perform the point calibration that appears on the screen.
6. Save the calibrated data.

For more information about Video Conference Room Solutions, reference Dell Video Conferencing Room Solutions.