Video Conference Room Solution Whiteboard Touchscreen Functionality Issues in Microsoft Teams Rooms

Summary: Learn about the Video Conference Room Solution (VCRS) whiteboard touchscreen not working under Microsoft Teams Rooms (MTR).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • OptiPlex 7000 XE Micro
  • OptiPlex 7080 XE Micro

Affected Products:

  • ProSupport for Solutions - Video Conferencing

Affected Operating Systems:

  • Windows 10 IoT Enterprise 21H2
  • Windows 11 IoT Enterprise 22H2 and 23H2 (Teams-Rooms solution)

Cause

Due to more than one-touch monitor (Logitech Tap Controller and Dell Large Frame Monitor (LFM)) attached to a VCRS MTR room, users might experience touch monitor issues with the touchscreen not working on some of the touch monitors. When this happens, the Microsoft Whiteboard does not function as well in MTR.

Resolution

Steps for enabling touch functionality on touch-enabled monitors or devices:

  1. Log in to the Administrator account with password: sfb.
  2. 2. In the search box on the taskbar, search for Configure Pen and Touch Displays, and select it from the list of results.
  3. Under the Display tab, select Setup.
  4. Choose Pen or Touch input.
  5. Perform the point calibration that appears on both screen one at a time.
  6. Save the calibrated data.
Note:
  • Ensure that the Logitech tap controller is set as the primary monitor under Display Settings.
  • Go to System Settings > Power & battery > Screen, sleep, & hibernate timeouts, ensure that both Turn my screen off after and Make my device sleep after, are set to Never.

Additional Information

For more information about Video Conference Room Solutions, reference Dell Video Conferencing Room Solutions.

Affected Products

OptiPlex 7000 XE Micro, OptiPlex 7080 XE Micro Form Factor, Dell ProSupport for Solutions - Video Conferencing
Article Properties
Article Number: 000351198
Article Type: Solution
Last Modified: 19 Nov 2025
Version:  5
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