iDRAC10: Unable to Log in with Directory Service Accounts

Summary: iDRAC10 authentication or authorization with Directory Service accounts is not working under certain conditions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The user is unable to log in to iDRAC10 using Directory Service integrated account with the error message:

  • "RAC0212"

Or

  • "RAC0506"
Or
  • "The same Directory Service integration configuration is working on iDRAC9 systems."

The Directory Service "Test" feature shows "Filter Compile Error" at UserSearch or User Authorization as failed. 

      [20:17:38]: "Dial" Performed. Result: "Dial success" LDAP URL: "ldap://dcfqdn:389" 
      [20:17:38]: "Bind" Performed. Result: "Bind success" Bind User: "test.user@example.com" 
      [20:17:38]: "UserSearch" Performed. Result: "Filter Compile Error, Err: LDAP Result Code 201 "Filter Compile Error": ldap: invalid characters for escape in filter: encoding/hex: invalid byte: U+002C ','" 

Cause

In iDRAC10, the LDAP queries are built based on object attributes returned from pervious search. If the result contains LDAP special characters in the "cn" or "distinguishedName" they do not get properly escaped.

Offending characters include "," "(" ")" ".".

/* User Search */
        "attribute_list": [
            "cn",
            "samaccountname",
            "sn",
            "userPrincipalName",
            "objectGUID",
            "objectSid",
            "sAMAccountName",
            "mail",
            "userAccountControl",
            "msDS-UserPasswordExpiryTimeComputed"
        ]

/* Group Search */
        "attribute_list": [
            "cn",
            "distinguishedName",
            "groupType",
            "objectClass",
            "objectSid",
            "sAMAccountName"
        ]

Resolution

This behavior is addressed in the upcoming iDRAC10 Firmware release 1.20.80.50. 

Affected Products

iDRAC10 - 1.10.xx Series, iDRAC10 - 1.20.xx Series
Article Properties
Article Number: 000352805
Article Type: Solution
Last Modified: 04 Sep 2025
Version:  2
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