PowerProtect：由于日志分区已满而无法登录到 PPDM 用户界面

Summary: 无法登录 PowerProtect Data Manager UI，并显示以下错误消息“无法完成之前的作。确认连接到服务器并登录以重试。如果问题仍然存在，请联系系统管理员以获得进一步的帮助。”

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Symptoms

用户无法登录到 PowerProtect Data Manager UI，并显示以下错误消息：

"The previous action could not be completed. Confirm that there is a connection to the server and log in to try again. If the problem persists, contact a system administrator for further assistance"

PPDM UI 上的错误消息

从 PowerProtect Data Manager 服务中， cd /usr/local/brs/puppet/scripts然后 ./ecdm_services.sh status

而 ui.service service 已关闭。

重新启动它不会启动服务。

行为 df -h 显示 /log 分区已满，导致服务无法启动。

从 /logs 分区，显然是文件 local0.info from /logs/brs/rsyslog-forwarding-file/local0 占据了所有的空间。

Cause

这是由于启用 syslog 从未正确清除日志的 PowerProtect Data Manager（设置 >日志 >系统日志）转发。

Resolution

解决此问题的解决方法：
可以删除或截断此文件。

  • 截断 日志：

sudo truncate -s 0 /logs/brs/rsyslog-forwarding-file/local0/local0.info

  • 删除 日志：

sudo rm /logs/brs/rsyslog-forwarding-file/local0/local0.info

完成后，重新启动 ui.service 服务：

systemctl start ui.service

Affected Products

PowerProtect Data Manager

Products

PowerProtect Data Manager Essentials
Article Properties
Article Number: 000355822
Article Type: Solution
Last Modified: 21 Nov 2025
Version:  2
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