PowerProtect: Cannot Log in to the PPDM User Interface due to Full Log Partition

Users cannot log in to the PowerProtect Data Manager UI, with the following error message:

"The previous action could not be completed. Confirm that there is a connection to the server and log in to try again. If the problem persists, contact a system administrator for further assistance"

From the PowerProtect Data Manager services, cd /usr/local/brs/puppet/scripts, and then ./ecdm_services.sh status

The ui.service service is down.

Restarting it does not start the service.

Doing df -h shows the /log partition is full, which causes the service to not start.

From the /logs partition, apparently the file local0.info from /logs/brs/rsyslog-forwarding-file/local0 is taking up all the space.

This is caused by enabling the syslog forwarding from PowerProtect Data Manager (Settings > Logs > Syslog) which did not purge the logs correctly.

Work around to resolve this issue:
This file can be deleted or truncated.

• Truncate the logs:

sudo truncate -s 0 /logs/brs/rsyslog-forwarding-file/local0/local0.info

• Delete the logs:

sudo rm /logs/brs/rsyslog-forwarding-file/local0/local0.info

Once done, restart the ui.service service:

systemctl start ui.service