Cyber Recovery: Upgrade Failures to Cyber Recovery 19.21

Summary: Upgrading to various versions of Cyber Recovery 19.21 may fail for the reasons listed below.

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Symptoms

 the following issues may occur:

  • Upgrade fails if deleted user accounts remain in the database
  • Upgrade creates a default user dpiam-gateway-admin that is not removed automatically after completion
  • Adding a custom certificate during upgrade appends an incorrect .crt extension to the path, causing the upgrade to fail
  • Systems with custom certificates installed lose all Cyber Recovery Manager functionality after a successful upgrade.

Cause

Software defects in Cyber Recovery 19.21.x result in:

  • Improper handling of deleted user accounts during upgrade
  • Failure to remove temporary default user accounts
  • Incorrect path handling for custom certificates
  • Compatibility issues with custom certificates post-upgrade

Resolution

  • All issues listed above are resolved in Cyber Recovery 19.22.0.0-23.
  • Upgrade to version 19.22.0.0-23 or later to prevent these failures.

Additional Information

  • If an upgrade to 19.22 is not immediately possible:
    • Avoid adding custom certificates during upgrade.
    • Validate user accounts in the database before starting the upgrade.
  • Monitor Dell release notes for additional fixes and recommendations.
Article Properties
Article Number: 000373885
Article Type: Solution
Last Modified: 25 Nov 2025
Version:  5
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