NetWorker: NWUI Dashboard Error "Unable to Retrieve Information"

Summary: The NetWorker User Interface (NWUI) dashboard fails to display activity data and shows the error message: "Unable to retrieve information."

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Symptoms

  • NWUI dashboard fails to display activity data.
  • Monitoring logs show connection errors.
Error in fetching count of activities based on status from Monitoring Service.
java.net.ConnectException: Connection refused
  • NWUI ports 9095 and 5435 are confirmed open.

Cause

The use of Java OpenJDK 8 build 201 which is not supported for NetWorker, causes this issue.

Resolution

1. Install NetWorker Runtime Environment (NRE).
2. Reconfigure NetWorker Service.

  1. Stop the NetWorker service.
  2. Run the following script:
/opt/nsr/authc-server/scripts/authc_configure.sh
  1. Point the Java path to the NRE installation path.
  2. Create a new keystore.
  3. Start the NetWorker service.

3. Reconfigure NWUI Service

  1. Stop the NWUI service
  2. Run the following script:
/opt/nwui/scripts/nwui_configure.sh
  1. Point the Java path to the NRE location
  2. Create a new keystore and database
  3. Start the NWUI service

4. Validate

  1. Launch NWUI
  2. Confirm that the dashboard loads successfully and displays activity data.

Affected Products

NetWorker Family
Article Properties
Article Number: 000388189
Article Type: Solution
Last Modified: 21 Nov 2025
Version:  2
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