Dell ThinOS 10 and Dell ThinOS 9 Clients Experience Outages Connecting to Microsoft Azure Environments
Summary: Learn what to do if Dell ThinOS 10 and Dell ThinOS 9 clients experience outages and failure to connect when connecting to Microsoft Azure environments.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Dell ThinOS 10 and Dell ThinOS 9 clients may experience outages and failure to connect when they connect to a Microsoft Azure environment.
Affected Operating Systems:
- Dell ThinOS 10
- Dell ThinOS 9
Cause
A token format change resulted in a validation failure and cause an outage. This matter has been resolved in the latest code update in a means by which future token format changes will not impact the ability for users to connect.
Resolution
Installing the AVD PKG file with version 3.3.3146 for Dell ThinOS 9 or version 3.2.367_T10 or later for Dell ThinOS 10 resolves the issue. For more information about installation, refer to the AVD PKG file’s installation instructions.
Affected Products
Dell ThinOSArticle Properties
Article Number: 000394784
Article Type: Solution
Last Modified: 24 May 2026
Version: 2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.