Alienware, Dell, or XPS Laptop Keyboard Mistyping When Typed Quickly

Summary: Intermediate keystrokes may be lost or generated out of sequence when swiping adjacent keys quickly on a Alienware, Dell, or XPS laptop.

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Symptoms

Keyboard malfunction may occur when swiping quickly across adjacent keys. For example, when typing over 10 keys from Q to P with a time interval of approximately 0.7 seconds, intermediate keystrokes may be lost or generated out of sequence. It is not limited to the Q to P keys, but the issue can be seen with any keys that are adjacent.

typing over 10 keys from Q to P

Affected Platforms:

  • Alienware 16 Aurora AC16250
  • Alienware 16X Aurora AC16251
  • Dell 14 Premium DA14250
  • Dell 16 Premium DA16250
  • XPS 14 DA14260
  • XPS 16 DA16260

Cause

No cause information is available.

Resolution

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Connect the AC adapter.

Updating the BIOS to the following version resolves the issue. To download and install the BIOS, refer to the BIOS Update Guide.

  • XPS 14 DA14260 and XPS 16 DA16260
    • Version 1.4.1 and later
  • Dell 14 Premium DA14250
    • Version 1.9.1 and later
  • Dell 16 Premium DA16250
    • Version 1.11.0 and later
  • Alienware 16 Aurora AC16250
    • Version 1.11.0 and later
  • Alienware 16X Aurora AC16251
    • Version 2.2.1 and later

Affected Products

Alienware 16 Aurora AC16250, Alienware 16X Aurora AC16251, XPS 14 (Dell 14 Premium) DA14250, XPS 16 (Dell 16 Premium) DA16250, XPS 14 DA14260, XPS 16 DA16260
Article Properties
Article Number: 000435203
Article Type: Solution
Last Modified: 08 Jul 2026
Version:  6
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