Dell Pro Precision Laptops Lose the Intel USBIO Bridge Device During Boot or Reboot

Summary: Learn more about a lost USB device on Dell Pro Precision laptops. The laptop may lose the Intel USBIO device after a cold boot, reboot, or resuming from sleep or hibernation.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

The laptop may lose the Intel USB Input/Output (USBIO) bridge device during the following circumstances:

  • After a cold boot
  • After a warm reboot
  • After resuming from sleep
  • After resuming from hibernation
Note: No error message appears on-screen. However, any USB device on that bridge controller may not work as expected in the operating system.

Affected Platforms:

  • Dell Pro Precision 7 14 PW714260
  • Dell Pro Precision 7 16 PW716260

Affected Operating System:

  • Windows 11

Cause

The power state setting is not correct which causes the initial USB device to fail in the BIOS.

Resolution

Note: Before starting the update, perform the following:
  1. Back up all personal data. For more information, refer to: Back Up and Recovery
  2. Connect the AC adapter

Updating the Dell Pro Precision 7 14 PW714260 and 7 16 PW716260 System BIOS to version 1.1.0 or later on the laptop resolves the issue. To download and install the Dell_Pro_Precision_7_14_16_PW714260_PW716260_1.1.0.exe file, refer to the: BIOS Update Guide

Affected Products

Dell Pro Precision 7 14 PW714260, Dell Pro Precision 7 16 PW716260
Article Properties
Article Number: 000438680
Article Type: Solution
Last Modified: 24 May 2026
Version:  3
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