Dell SupportAssist Remediation and Alienware SupportAssist Remediation Version 5.5.16.0 Causes Blue Screen Errors and Restarts

Summary: Learn how to fix blue screen errors and unexpected restarts caused by the Dell SupportAssist Remediation or Alienware SupportAssist Remediation service.

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Symptoms

Bluescreen errors and unexpected computer restarts may be reported on Dell computers. The computer may also become unresponsive while using it. Version 5.5.16.0 of the Dell SupportAssist Remediation service or Alienware SupportAssist Remediation service can cause this issue. This service operates independently of the primary Dell SupportAssist application.

Affected Software:

  • SupportAssist OS Recovery Tools

Cause

The issue is not related to the Dell SupportAssist application; instead, it is related to the Dell SupportAssist Remediation service. The Dell SupportAssist Remediation service and Alienware SupportAssist Remediation service are components of SupportAssist OS Recovery Tools.

Resolution

Note: Before starting the update, perform the following:
  • Back up all personal data. For more information, refer to Back Up and Recovery.
  • Connect the AC adapter if updates are being run on a laptop.
  • Ensure that power remains connected if updates are being run on a desktop.

Updating Dell SupportAssist OS Recovery Tools to version 5.5.16.1 or later on the computer resolves the issue. To download and install the Dell SupportAssist OS Recovery Tools, follow these instructions:

  1. Verify the version of Dell SupportAssist Remediation that is installed on the computer by going to Settings, Apps, Installed Apps, and then locate Dell SupportAssist Remediation.
    Dell SupportAssist Remediation version 5.5.16.0 in Installed apps
  2. Either:
    • Click the Start menu, search for and then open Dell SupportAssist, click Update Software, and then click Start to check for updates.
    • Click the Start menu, search for and then open Dell Command Update, and then click Check to check for updates.
  3. Install Dell SupportAssist Remediation (which is shown as SupportAssist OS Recovery Tools) version 5.5.16.1
    SupportAssist OS Recovery Tools

If upgrading to Dell SupportAssist Remediation or Alienware SupportAssist Remediation version 5.5.16.1 does not resolve the issue, follow the standard blue screen troubleshooting at How to Troubleshoot Black Screen Errors, Blue Screen Errors, or Stop Code Errors on a Dell Computer.

Note:
  • Do not uninstall the primary Dell SupportAssist application to resolve this issue.
  • The SupportAssist OS Recovery tool automatically resumes creating system repair points after upgrading to the stable version.

Affected Products

Alienware, Dell All-in-One, Dell Pro All-in-One, Dell Pro Max Micro, Dell Pro Max Slim, Dell Pro Max Tower, Dell Pro Micro, Dell Pro Slim, Dell Pro Tower, Dell Slim, Dell Tower, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware , Dell Laptops, Dell Plus, Dell Pro, Dell Pro Max, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, Fixed Workstations, Mobile Workstations, Dell Pro Max Micro XE FCM2250, Dell Pro Max Slim XE FCS1250, Dell Pro Max Tower T2 XE FCT2250, Dell Pro Max 14 Premium MA14250, Dell Pro Max 16 Premium MA16250, Dell Pro Max 16 Plus MB16250, Dell Pro Max 18 Plus MB18250, Dell Pro Max 16 XE MC16250, Dell Pro Education 11 PE11260, Dell Pro Education 14 PE14260, Dell Pro Micro Thin Client Q9M1260, Dell Pro Micro Plus XE QBM1250, Dell Pro Slim Plus XE5 QBS1250, Dell Pro Tower Plus XE5 QBT1250 ...
Article Properties
Article Number: 000464214
Article Type: Solution
Last Modified: 11 Jun 2026
Version:  6
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