Article Number: 526017

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SourceOne Email Management: Workers remain in Restart state when the Job Scheduler is not running

Primary Product: SourceOne Email Management

Product: SourceOne Email Management more...

Last Published: 23 Mar 2020

Article Type: Break Fix

Published Status: Online

Version: 5

SourceOne Email Management: Workers remain in Restart state when the Job Scheduler is not running

Article Content

Issue


In the EMC SourceOne Email Management Console (MMC) under the Servers and Groups node, Servers sub-node, Worker servers appear with a State of "Restart". The state of the Worker does not change if the EMC SourceOne Job Dispatcher service is restarted. As a result, Workers are not picking up available jobs. 
Cause
This issue may occur when the Master server is not running the EMC SourceOne Job Scheduler service. If the Job Dispatcher service on a Worker is restarted while the Job Scheduler is not running, the Worker s state will remain in "Restart" until the Job Scheduler on the Master server has been started.
 
Resolution
Check the status of the EMC SourceOne Job Scheduler service on the Master server. If the service is not started, start the service. After the Job Scheduler has been started the Workers State should update from "Restart" to "Available" or "Working" if jobs have been picked up. 
 
Notes

Issue


In the EMC SourceOne Email Management Console (MMC) under the Servers and Groups node, Servers sub-node, Worker servers appear with a State of "Restart". The state of the Worker does not change if the EMC SourceOne Job Dispatcher service is restarted. As a result, Workers are not picking up available jobs. 
Cause
This issue may occur when the Master server is not running the EMC SourceOne Job Scheduler service. If the Job Dispatcher service on a Worker is restarted while the Job Scheduler is not running, the Worker s state will remain in "Restart" until the Job Scheduler on the Master server has been started.
 
Resolution

Check the status of the EMC SourceOne Job Scheduler service on the Master server. If the service is not started, start the service. After the Job Scheduler has been started the Workers State should update from "Restart" to "Available" or "Working" if jobs have been picked up. 
 

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First Published

Tue Oct 02 2018 16:21:53 GMT

First Published

Tue Oct 02 2018 16:21:53 GMT

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