Article Number: 527933

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AppSync: AppSync is unable to mount a VMWare virtual disk or datastore and is failing with HostPlatformConfigFault Exception.

Primary Product: AppSync

Product: AppSync more...

Last Published: 23 Mar 2020

Article Type: Break Fix

Published Status: Online

Version: 5

AppSync: AppSync is unable to mount a VMWare virtual disk or datastore and is failing with HostPlatformConfigFault Exception.

Article Content

Issue


CSV event log: 

Mount copy,13749d25-48f7-4cbc-ad7c-b9d89571xxxx,VM_000086,XXXXX,Mount of Datastore failed with error com.vmware.vim25.PlatformConfigFault . Check the server.log for details. Refer to troubleshooting section in admin guide if it failed due to HostPlatformConfigFault Exception.

 
Server log:

WARN [Thread-1582 (HornetQ-client-global-threads-235452xxx)] [com.emc.archway.service.vcenter.VCenterServiceBean] [XXXXX] [] Fault String : com.vmware.vim25.PlatformConfigFault

INFO [Thread-1582 (HornetQ-client-global-threads-235452xxx)] [com.emc.archway.service.eventservice.EventServiceBean] [XXXXX] [] EVENT [VM_000086]: Mount of Datastore failed with error com.vmware.vim25.PlatformConfigFault . Check the server.log for details. Refer to troubleshooting section in admin guide if it failed due to HostPlatformConfigFault Exception

INFO [Thread-1582 (HornetQ-client-global-threads-235452xxx)] [com.emc.archway.service.eventservice.EventServiceBean] [XXXXX] [] EVENT [VM_000077]: Virtual center service operation failed with error: Failed to mount any of the datastores. Using the VI client, check the ESX servers for tasks and events, or alarms

ERROR [Thread-1582 (HornetQ-client-global-threads-235452xxx)] [com.emc.archway.service.vcenter.VCenterServiceBean] [XXXXX] [] Exception Occurred: VCenterServiceOperationFailedException, Message: Virtual center service operation failed with error: Failed to mount any of the datastores. Using the VI client, check the ESX servers for tasks and events, or alarms.

Cause
If copy target LUNs are exposed to ESX, but they are not mounted (unmounted state) as datastores to ESX, then we may encounter this error.

Snaps of the datastore that are exposed to the ESX host but not mounted to the ESX host can be considered stale copies and can cause this error.
Resolution
Resolution:
Unmask all the snapshots of the device in array from esxi host; so that none of the snapshots mask the ESXi host and then delete it. Rescan the bus on the ESX host to ensure they are removed.
Notes

For AppSync 4.0 and VCenter 6.5, the error seen in the CSV events will be:
 

2020-02-24 08:25:25.16,Mount copy,8be0c567-ff36-4cb1-afa1-a80cf1119727,VM_000086,USHOSTNAME,Mount of Datastore failed with error com.vmware.vim65.PlatformConfigFault@1e01a778 . Check the server.log for details. Refer to troubleshooting section in admin guide if it failed due to HostPlatformConfigFault Exception.

Issue


CSV event log: 

Mount copy,13749d25-48f7-4cbc-ad7c-b9d89571xxxx,VM_000086,XXXXX,Mount of Datastore failed with error com.vmware.vim25.PlatformConfigFault . Check the server.log for details. Refer to troubleshooting section in admin guide if it failed due to HostPlatformConfigFault Exception.

 
Server log:

WARN [Thread-1582 (HornetQ-client-global-threads-235452xxx)] [com.emc.archway.service.vcenter.VCenterServiceBean] [XXXXX] [] Fault String : com.vmware.vim25.PlatformConfigFault

INFO [Thread-1582 (HornetQ-client-global-threads-235452xxx)] [com.emc.archway.service.eventservice.EventServiceBean] [XXXXX] [] EVENT [VM_000086]: Mount of Datastore failed with error com.vmware.vim25.PlatformConfigFault . Check the server.log for details. Refer to troubleshooting section in admin guide if it failed due to HostPlatformConfigFault Exception

INFO [Thread-1582 (HornetQ-client-global-threads-235452xxx)] [com.emc.archway.service.eventservice.EventServiceBean] [XXXXX] [] EVENT [VM_000077]: Virtual center service operation failed with error: Failed to mount any of the datastores. Using the VI client, check the ESX servers for tasks and events, or alarms

ERROR [Thread-1582 (HornetQ-client-global-threads-235452xxx)] [com.emc.archway.service.vcenter.VCenterServiceBean] [XXXXX] [] Exception Occurred: VCenterServiceOperationFailedException, Message: Virtual center service operation failed with error: Failed to mount any of the datastores. Using the VI client, check the ESX servers for tasks and events, or alarms.

Cause
If copy target LUNs are exposed to ESX, but they are not mounted (unmounted state) as datastores to ESX, then we may encounter this error.

Snaps of the datastore that are exposed to the ESX host but not mounted to the ESX host can be considered stale copies and can cause this error.
Resolution

Resolution:
Unmask all the snapshots of the device in array from esxi host; so that none of the snapshots mask the ESXi host and then delete it. Rescan the bus on the ESX host to ensure they are removed.

Notes

For AppSync 4.0 and VCenter 6.5, the error seen in the CSV events will be:
 
2020-02-24 08:25:25.16,Mount copy,8be0c567-ff36-4cb1-afa1-a80cf1119727,VM_000086,USHOSTNAME,Mount of Datastore failed with error com.vmware.vim65.PlatformConfigFault@1e01a778 . Check the server.log for details. Refer to troubleshooting section in admin guide if it failed due to HostPlatformConfigFault Exception.

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First Published

Wed Nov 21 2018 19:39:10 GMT

First Published

Wed Nov 21 2018 19:39:10 GMT

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