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Article Number: 000124706

Google Chromebook Perpetual License Management Required When Chromebook Systems are Replaced

Summary: Instructions to transfer the Perpetual License when a Chromebook is replaced.

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Article Content

Symptoms

No symptom information is available.

Cause

No cause information is available.

Resolution

Perpetual License Management

Each perpetual license you purchase from Google for the web-based management Admin Console software lasts for the lifetime of the device it is enrolled on. (Google licenses users the Chrome operating system similar to the way other manufacturers license their products.)

License Transfer on Replacement Systems

If you encounter a hardware issue and must replace a Chrome device, the license can be transferred to a replacement of the same model.

When Dell processes a system exchange for a hardware issue on a Chromebook, the license administrator must deprovision the original service tag and transfer the license to the replacement system for management purposes.

REFERENCE: How licenses function for your managed Chrome devices This hyperlink is taking you to a website outside of Dell Technologies.

Article Properties

Affected Product

Chromebook, Chromebook 11, Chromebook 11 3180, Chromebook 11 3189

Last Published Date

09 Jan 2024

Version

4

Article Type

Solution

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