Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Article Number: 000126556

Unlocking BIOS Hard Drive Passwords for NVMe Drives is Not Supported

Summary: This article provides information about unlocking NVMe drive BIOS passwords not being supported on Dell computers.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

You may be prompted to contact Dell with a challenge code for resetting your NVMe drive BIOS password.

Cause

The NVMe drive has a BIOS password set, and the wrong password is being entered.

Resolution

Dell does not support unlocking or resetting the NVMe BIOS passwords on Dell computers.

If you set a BIOS Administrator password before setting the NVMe drive password, you can try to enter the Administrator password, and it should clear the NVMe drive password.

If you did not, you can try to enter the PSID number that is physically on the drive in the password box.

Warning: Entering the PSID number erases the NVMe drive completely, removing all data, and resetting the password.

Back to Top

Additional Information

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

Article Properties

Affected Product

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Fixed Workstations, Mobile Workstations

Last Published Date

30 Jan 2024

Version

6

Article Type

Solution

Back to Top