This error is due to an incorrect value for Base Name in the LDAP settings in DPA.
The format for the Base Name field should DC=company,DC=com.
If for example, DN=company,DC=com was entered, the DN= part will be ignored and this will cause LDAP to search for a domain of "com".
The value that is typed must be the Distinguished Name of the base of the directory, for example, DC=eng,DC=company,DC=com.
On the Domain Controller, use dsquery command to verify, like in the following example:
> dsquery user -name "Test User"
"CN=Test User,OU=DPA Admins,DC=dpasupport,DC=lab"
Only the DC (Domain Component) values are entered into the Base Name field, here it is "DC=dpasupport,DC=lab"
Below is the screenshot of an incorrect setting:
Change the Base Name to dc=dpasupport,dc=lab as seen below. This will resolve this issue and allow user log in to authenticate.
Please contact Dell Technical Support for further details.