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Article Number: 000198557

UP3221Q No Display When Connected to 11-inch iPad Pro using a Thunderbolt Cable

Summary: A UP3221Q may encounter no display when connected to an 11-inch iPad Pro.

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Article Content

Symptoms

A UP3221Q may encounter no display when connecting with an 11-inch iPad Pro using a Thunderbolt (TBT) cable.

Affected Products:

Dell UltraSharp 32 HDR PremierColor Monitor - UP3221Q

Cause

This issue is caused due to an Apple 11-inch iPad Pro 2020 platform compatibility issue.

Resolution

With default HDR enabled (set to on):
No display is seen while connecting to the iPad using Dell TBT3, TBT4, or USB-C (not in the box).

With HDR disabled (set to off):
Display is normal when using the Thunderbolt (USB-C) cable provided with the 11-inch iPad Pro.

Article Properties

Affected Product

Dell UP3221Q

Last Published Date

19 Apr 2022

Version

1

Article Type

Solution

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