Article Number: 000132757
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You may encounter a situation where the Trusted Platform Module (TPM) 2.0 option is missing from the BIOS setup screen, the Security option, or that there is no TPM present when running the Trusted Platform Module Microsoft management console (TPM.msc) in Windows.
This issue may become apparent as the result of a BitLocker recovery message.
On computers with encrypted hard drives installed, you may also experience a no-boot situation if the TPM option is missing. Check the BIOS settings to ensure that TPM isn't missing. Also follow the steps below to resolve the missing TPM issue if a no-boot occurs on an encrypted hard drive.
If you are using UEFI boot mode, it is recommended to download and install the latest TPM 2.0 firmware version from the Dell Support Website/Drivers & downloads on your applicable systems. The firmware is located under the Security category in the list of drivers. This new TPM 2.0 firmware should prevent this issue from occurring in the future.
If using Legacy boot mode, download and install the latest TPM 1.2 firmware version from the Dell Support Website/Drivers & downloads on your applicable systems. The firmware is located under the Security category in the list of drivers.
If TPM is not present, please try the following troubleshooting steps:
09 Apr 2021