AppSync: AppSync CLI-kommandot misslyckas ibland
Resumen: AppSync: AppSync CLI-kommandot misslyckas ibland
Este artículo se aplica a
Este artículo no se aplica a
Este artículo no está vinculado a ningún producto específico.
No se identifican todas las versiones del producto en este artículo.
Síntomas
Det här problemet uppstår när flera AppSync CLI-inloggningar görs samtidigt. Problemet är mycket tillfälligt.
Användaren kör AppSync CLI för att köra en serviceplan, visa en lista över alla kopior och montera/demontera en kopia, men det misslyckas ibland.
Det går inte att köra en serviceplan med:
Visa en lista över alla kopior som skapas för en tjänstplan eller ett programobjekt som misslyckas med:
AppSync-cas.log som finns i C:\EMC\AppSync\apache-tomcat\bin visar följande:
Användaren kör AppSync CLI för att köra en serviceplan, visa en lista över alla kopior och montera/demontera en kopia, men det misslyckas ibland.
Det går inte att köra en serviceplan med:
C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx
INFO: AppSync har autentiserats!
C:\EMC\AppSync\appsync-cli\appsync-cli.bat -runSP app=filesystem service_plan=xxxxxxx
FEL: Det gick inte att köra SP!
INFO: AppSync har autentiserats!
C:\EMC\AppSync\appsync-cli\appsync-cli.bat -runSP app=filesystem service_plan=xxxxxxx
FEL: Det gick inte att köra SP!
Visa en lista över alla kopior som skapas för en tjänstplan eller ett programobjekt som misslyckas med:
C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx
INFO: AppSync har autentiserats!
C:\EMC\AppSync\appsync-cli\appsync-cli.bat -listCopies app=filsystem service_plan=xxxxxx age=all
FEL: Det gick inte att hitta kopior!
INFO: AppSync har autentiserats!
C:\EMC\AppSync\appsync-cli\appsync-cli.bat -listCopies app=filsystem service_plan=xxxxxx age=all
FEL: Det gick inte att hitta kopior!
AppSync-cas.log som finns i C:\EMC\AppSync\apache-tomcat\bin visar följande:
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor konstruktor
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] - CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor::authenticate med CST...
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CSTInterface] - Kontroll av LDAP-behörighet: PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - hittade valutfärdare = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] – CST-autentiseringsfel com.emc.csp.error.SystemException: Fel vid dekryptering av data
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] – OS-inloggning inaktiverad
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - hittade valfri utfärdare = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor konstruktor
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] - CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor::authenticate med CST...
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] - Kontroll av LDAP-behörighet: PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - hittade valfri auktoritet = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - CST-autentiseringsfel com.emc.csp.error.SystemException: Fel vid dekryptering av data
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] – OS-inloggning inaktiverad
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - hittade valutfärdare = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Autentiseringen lyckades...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra roller i lockbox ...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra userRole1 = DataAdministrator
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra userRole2 = ResourceAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra userRole3 = SecurityAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra userRole4 = ServicePlanAdministrator
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Autentiseringen lyckades...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra roller i lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Totalt antal roller = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] - Autentiseringen lyckades - token
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] - getPerson ringde för admin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] - hämtad cstIF ....
com.emc.archway.cas.auth.CSTInterface@16ea70b 2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Accessing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Accesing roller i lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - CSTInterface authenticat - lagra roller - undantag Lockbox-objektet finns
redan 2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Totalt antal roller hittades = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - CSTInterface authenticat - lagra roller - undantag Lockbox-objektet finns
redan2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Åtkomst till roll DataAdministrator
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - CSTInterface authenticat - lagra roller - undantag Lockbox-objektet finns
redan 2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Åtkomst till roll ResourceAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - CSTInterface authenticat - lagra roller - undantag Lockbox-objektet finns
redan 2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Åtkomst till roll SecurityAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Totalt antal roller = 4
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] - Autentiseringen lyckades - token
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] - getPerson kallas för admin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] - hämtad cstIF ....
com.emc.archway.cas.auth.CSTInterface@16ea70b 2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Accesing roller i lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Totalt antal roller hittade = 4
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] - Accessed role ServicePlanAdministrator 2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] - Åtkomst till rollundantag
2017-01-05 10:20:18,408 ERROR [com.emc.archway.cas.auth.CSTInterface] - Objektnamnet finns inte i Lockbox
com.emc.csp.error.ObjectNotFoundException
: Objektnamnet finns inte i Lockbox
på com.emc.cst.cstBridge.cstBridgeJNI.LockboxService_retrieveItemAsText(Native Method)
på com.emc.cst.cstBridge.LockboxService.retrieveItemAsText(LockboxService.java:153)
på com.emc.csp.services.lockbox.LockboxService.retrieveItemAsText(LockboxService.java:509)
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] - CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor::authenticate med CST...
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CSTInterface] - Kontroll av LDAP-behörighet: PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - hittade valutfärdare = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] – CST-autentiseringsfel com.emc.csp.error.SystemException: Fel vid dekryptering av data
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] – OS-inloggning inaktiverad
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - hittade valfri utfärdare = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor konstruktor
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] - CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] - CASAuthenticationAdaptor::authenticate med CST...
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] - Kontroll av LDAP-behörighet: PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - hittade valfri auktoritet = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - CST-autentiseringsfel com.emc.csp.error.SystemException: Fel vid dekryptering av data
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] – OS-inloggning inaktiverad
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] - hittade valutfärdare = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Autentiseringen lyckades...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra roller i lockbox ...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra userRole1 = DataAdministrator
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra userRole2 = ResourceAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra userRole3 = SecurityAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra userRole4 = ServicePlanAdministrator
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Autentiseringen lyckades...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Lagra roller i lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Totalt antal roller = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] - Autentiseringen lyckades - token
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] - getPerson ringde för admin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] - hämtad cstIF ....
com.emc.archway.cas.auth.CSTInterface@16ea70b 2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Accessing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Accesing roller i lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - CSTInterface authenticat - lagra roller - undantag Lockbox-objektet finns
redan 2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Totalt antal roller hittades = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - CSTInterface authenticat - lagra roller - undantag Lockbox-objektet finns
redan2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Åtkomst till roll DataAdministrator
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - CSTInterface authenticat - lagra roller - undantag Lockbox-objektet finns
redan 2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Åtkomst till roll ResourceAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - CSTInterface authenticat - lagra roller - undantag Lockbox-objektet finns
redan 2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Åtkomst till roll SecurityAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Totalt antal roller = 4
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] - Autentiseringen lyckades - token
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] - getPerson kallas för admin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] - hämtad cstIF ....
com.emc.archway.cas.auth.CSTInterface@16ea70b 2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Accesing roller i lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] - Totalt antal roller hittade = 4
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] - Accessed role ServicePlanAdministrator 2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] - Åtkomst till rollundantag
2017-01-05 10:20:18,408 ERROR [com.emc.archway.cas.auth.CSTInterface] - Objektnamnet finns inte i Lockbox
com.emc.csp.error.ObjectNotFoundException
: Objektnamnet finns inte i Lockbox
på com.emc.cst.cstBridge.cstBridgeJNI.LockboxService_retrieveItemAsText(Native Method)
på com.emc.cst.cstBridge.LockboxService.retrieveItemAsText(LockboxService.java:153)
på com.emc.csp.services.lockbox.LockboxService.retrieveItemAsText(LockboxService.java:509)
Causa
AppSync-servern är utformad för att samla in listan över roller som tilldelats användaren efter autentisering.
AppSync-servern samlar in rollinformationen efter autentiseringen och skriver den till en säker databas (detta liknar en fil) för att hämta den senare.
När AppSync-servern hämtar den lagrade informationen tas den bort. Men om flera inloggningar provades samtidigt skulle en session ta bort informationen innan den hämtas av en annan session.
För att uttrycka det enkelt är detta ett samtidighetsproblem på grund av flera inloggningar (mer än en) samtidigt
AppSync-servern samlar in rollinformationen efter autentiseringen och skriver den till en säker databas (detta liknar en fil) för att hämta den senare.
När AppSync-servern hämtar den lagrade informationen tas den bort. Men om flera inloggningar provades samtidigt skulle en session ta bort informationen innan den hämtas av en annan session.
För att uttrycka det enkelt är detta ett samtidighetsproblem på grund av flera inloggningar (mer än en) samtidigt
Resolución
Workaround:
Det finns en lösning på problemet, men den kräver hjälp av EMC:s kundsupport.
Kontakta EMC:s kundsupport och läs den här artikeln för snabbkorrigeringen
Det finns en lösning på problemet, men den kräver hjälp av EMC:s kundsupport.
Kontakta EMC:s kundsupport och läs den här artikeln för snabbkorrigeringen
Productos afectados
AppSyncProductos
AppSyncPropiedades del artículo
Número del artículo: 000059230
Tipo de artículo: Solution
Última modificación: 10 sept 2025
Versión: 4
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.