Export a SupportAssist Collection over iDRAC7 and iDRAC8

iDRAC7 and iDRAC8 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local).

This could be a shared network location such as;

• FTP
• Trivial File Transfer Protocol (TFTP)
• HTTP
• HTTPS
• Common Internet File System (CIFS)
• Network File Share (NFS)

The collection may be sent to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.

Generate a SupportAssist collection.

iDRAC7 and iDRAC8 firmware version 2.30 and higher

1. Log in to the iDRAC UI. (Fig.1)

   
   Figure 1: iDRAC UI

2. Expand Overview → Server → Troubleshooting → SupportAssist. (Fig.1)

3. Click Edit Collection Data. Select the data to include in the collection. (Fig.1)

4. Select the data to include in the collection. (Fig.2)

   
   Figure 2: Collection Settings

   Operating system and Application Data requires the iDRAC Service Module (iSM) be installed and running. iSM is an optional software application that can include relevant operating system and Application Data in the SupportAssist collection. The Operating System and Application Data option is disabled and not selectable if (1) iDRAC Service Module is not installed.

5. Click Apply (Fig.2)

6. Click Export Support Collection(Fig.1)

7. The progress is displayed. (Fig.3)

   
   Figure 3: SupportAssist collection progress
   
   Notes:
   Log collection typically takes around 15 minutes to complete, but it may vary depending on customer environment. If it does not complete even after several hours, reset iDRAC and try again.
   　How to Reset the Integrated Dell Remote Access Controller (iDRAC)?

8. After the collection is generated, click OK. (Fig.4)

   
   Figure 4: SupportAssist collection complete.

9. Specify the location to save the SupportAssist collection.
   To send the SupportAssist collection to Dell support.

iDRAC7 and iDRAC8 firmware version from 2.10 to below 2.30

Access iDRAC7 and iDRAC8 documentation, by selecting the iDRAC version, then the installed firmware version, and then documentation.