Openshift: Some hardware information is missing on the Red Hat Web Console Node Details view page
Resumen: Add worker nodes via Dell APEX Cloud Platform node addition function, the newly added nodes hardware information is missing on the Red Hat Web Console Node Details view page.
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Síntomas
Login to Red Hat OpenShift web console, navigate to Compute menu clicks the Nodes item, select one of the listed worker nodes.
On the Node detail view page, the information for CPU, Disks and NICs are missing and shows 0 CPUs, 0 Disks and 0 NICs.

On the Node detail view page, the information for CPU, Disks and NICs are missing and shows 0 CPUs, 0 Disks and 0 NICs.

Causa
In order to enforce the security in customer's environment, accessing to iDRAC network from management network is not allowed in current release of Dell APEX Cloud Platform for Redhat Openshift.
So after adding a worker node via Dell APEX Cloud Platform node addition function, the newly added node management network will not have permission to access the node iDRAC network and causes hardware information missing on the node view page.
This issue only impacts worker node that is added via Dell APEX Cloud Platform node addition function.
Control plane node is not impacted.
This issue will be fixed in future release of Dell APEX Cloud Platform for Redhat Openshift.
So after adding a worker node via Dell APEX Cloud Platform node addition function, the newly added node management network will not have permission to access the node iDRAC network and causes hardware information missing on the node view page.
This issue only impacts worker node that is added via Dell APEX Cloud Platform node addition function.
Control plane node is not impacted.
This issue will be fixed in future release of Dell APEX Cloud Platform for Redhat Openshift.
Resolución
For the missing hardware information, user can navigate to Inventory view of the Dell APEX Cloud Platform web console plugin, the CPU numbers can be found from node details view, the NIC details can be found from the back view of the node. Currently the disks are not displayed on Inventory view for Compute Cluster Nodes.
Productos afectados
APEX Cloud Platform for Red Hat OpenShiftPropiedades del artículo
Número del artículo: 000217296
Tipo de artículo: Solution
Última modificación: 19 feb 2026
Versión: 4
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