Data may not properly flow into the TechDirect console, when upgrading Dell SupportAssist for Business PCs to v2.3.0.125 or later. As a workaround, re-registration of the endpoint is required.
- Upgrading from versions before v2.3.0.125 to any new build and migrating the device to a different account, additional steps of an uninstall and registry cleanup script are required.
- Once a device is on v2.3.0.125 or higher, upgrading with the same account or when moving accounts are supported without uninstall and registry script:
- The process is outlined below
- Upgrading from v2.3.0.125 to any new build is supported within the same account and does not require any additional actions.
Note: Upgrading from versions before 2.3.0.125 to any newer build, if the same user account is being used, no action is required.
The latest SupportAssist for Business PCs package through TechDirect contains the script SupportAssistUninstall_Cleanup.ps1. Use this script to ensure that endpoints in this state can properly upload inventory and device information to the TechDirect back-end.
For any questions or concerns about accessing or running this script, reach out to Dell ProSupport for Software.