NetWorker: AIX Client backups fails with "not properly configured" message

Resumen: The NetWorker AIX client backup with to complete with a configuration error message. The NetWorker Management Console (NMC) shows either a Blank hostname or Unicode Character as hostname. ...

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Síntomas

The AIX Client NSRLA Certificate shows a blank name or a Unicode Character "" (U+2592) for the hostname in /nsr/res/nsrladb.

The backup session log shows:

DD/MM/YY HH:MM:SS lgto_parms failed: Client ' ' is not properly configured on the NetWorker Server
175297:save: Unable to set up the direct save with server '###.###.###': Client ' ' is not properly configured on the NetWorker Server
175024:save: Cannot open a save session with NetWorker server '###.###.###': Client ' ' is not properly configured on the NetWorker Server

Causa

The AIX client /etc/hosts file record is missing the local details or an invisible Unicode Character "" added. The affected AIX client uses the /etc/hosts when creating the NSRLADB database certificate and the entry is causing the problem.

Example blank entry in the NSRLADB database:

my-aixp8-1:/ # nsradmin -d /nsr/res/nsrladb
NetWorker administration program.
Use the "help" command for help, "visual" for full-screen mode.
nsradmin> p nsrla
                        type: NSRLA;
               administrator: root, "user=root,host=";


Example Unicode character in the NSRLADB database:

my-aixp8-1:/ # nsradmin -d /nsr/res/nsrladb
NetWorker administration program.
Use the "help" command for help, "visual" for full-screen mode.
nsradmin> p nsrla
                        type: NSRLA;
               administrator: root, "user=root,host=▒";

Resolución

Include the AIX client hostname and IP in the local /etc/hosts file to populate the local NSRLADB database.

  1. Open an SSH session to the AIX client.
  2. Make a copy of the existing hosts file: cp /etc/hosts /etc/hosts_orig
  3. Stop the NetWorker services: nsr_shutdown
  4. Rename the existing NetWorker res directory: mv /nsr/res /nsr/res_old
  5. Start the NetWorker services: /etc/rs.nsr
  6. Validate the hostname in the online NSRLADB database: nsradmin -p nsrexec 
  7. Validate the hostname in the offline NSRLADB database: nsradmin -d /nsr/res/nsrladb
  8. Clear the NSR Peer information about NetWorker Server: NetWorker: Fixing inconsistent NSR peer information
  9. Run a backup of the affected AIX client.

Información adicional

If the folders /nsr/res, or /nsr/res/nsrladb cannot be renamed, perform the following:

  1. Fix the name in the nsrladb as text file to call it nsrladb_manually_fixed.
  2. Use the nsradmin "-i" option to input and merge the nsrladb:
# nsradmin -d /nsr/res/nsrladb -i /tmp/nsrladb_manually_fixed
  1. Stop NetWorker services: nsr_shutdown
  2. Start NetWorker services: /etc/rs.nsr

Productos afectados

NetWorker

Productos

NetWorker Family
Propiedades del artículo
Número del artículo: 000202546
Tipo de artículo: Solution
Última modificación: 01 abr 2026
Versión:  3
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