Sanal Makineler için RecoverPoint: Eklenti, LDAP kullanıcısı kullanırken zaman zaman bilgi görüntülemez

Resumen: LDAP kullanıcısı kullanırken kimlik doğrulaması uzun zaman alabilir ve bu da eklentinin herhangi bir bilgi görüntülemeyine neden olabilir.

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.
Consulte estos recursos

Síntomas

Eklenti sunucu günlüklerinde: 
rpc_rp_inventory.log:
Dec 09 15:23:48 rpc_server run.sh[677]: rp_inventory [ERROR] (rp_clusters_monitor.py:69) - Cannot collect rp_clusters from VC xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx due to internal error
Dec 09 15:23:48 rpc_server run.sh[677]: Traceback (most recent call last):
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/rp_inventory/rp_clusters_monitor.py", line 67, in _get_rp_clusters_from_vcs
Dec 09 15:23:48 rpc_server run.sh[677]:     custom_values = self._vc_inventory_proxy.get_custom_field_values(vc.id)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api/vc_inventory_api.py", line 877, in get_custom_field_values
Dec 09 15:23:48 rpc_server run.sh[677]:     (data) = self.get_custom_field_values_with_http_info(vc_id, **kwargs)  # noqa: E501
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api/vc_inventory_api.py", line 952, in get_custom_field_values_with_http_info
Dec 09 15:23:48 rpc_server run.sh[677]:     collection_formats=collection_formats)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api_client.py", line 342, in call_api
Dec 09 15:23:48 rpc_server run.sh[677]:     _preload_content, _request_timeout, _host)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api_client.py", line 173, in __call_api
Dec 09 15:23:48 rpc_server run.sh[677]:     _request_timeout=_request_timeout)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api_client.py", line 365, in request
Dec 09 15:23:48 rpc_server run.sh[677]:     headers=headers)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/rest.py", line 240, in GET
Dec 09 15:23:48 rpc_server run.sh[677]:     query_params=query_params)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/rest.py", line 230, in request
Dec 09 15:23:48 rpc_server run.sh[677]:     raise ApiException(http_resp=r)
Dec 09 15:23:48 rpc_server run.sh[677]: vc_inventory_proxy.exceptions.ApiException: (500)
Dec 09 15:23:48 rpc_server run.sh[677]: Reason: INTERNAL SERVER ERROR
Dec 09 15:23:48 rpc_server run.sh[677]: HTTP response headers: HTTPHeaderDict({'Date': 'Fri, 09 Dec 2022 15:23:48 GMT', 'Content-Type': 'application/json', 'Content-Length': '104', 'Connection': 'keep-alive'})
Dec 09 15:23:48 rpc_server run.sh[677]: HTTP response body: {"error":{"code":"994000705","message":"Failed connecting to VC xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}}

rpc_authentication.log:
Dec 08 16:43:43 rpc_server run.sh[644]: authentication [ERROR] (vcs_monitor.py:79) - Error getting custom fields for VC xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx ((500)
Dec 08 16:43:43 rpc_server run.sh[644]: Reason: INTERNAL SERVER ERROR
Dec 08 16:43:43 rpc_server run.sh[644]: HTTP response headers: HTTPHeaderDict({'Date': 'Thu, 08 Dec 2022 16:43:43 GMT', 'Content-Type': 'application/json', 'Content-Length': '104', 'Connection': 'keep-alive'})
Dec 08 16:43:43 rpc_server run.sh[644]: HTTP response body: {"error":{"code":"994000705","message":"Failed connecting to VC xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}}
Dec 08 16:43:43 rpc_server run.sh[644]: ).
Dec 08 16:43:43 rpc_server run.sh[644]: authentication [ERROR] (vcs_monitor.py:66) - Error connecting to VC Inventory service
Dec 08 16:45:08 rpc_server run.sh[644]: authentication [ERROR] (app.py:1780) - Exception on /api/v1/authentication/authenticate [GET]
Dec 08 16:45:08 rpc_server run.sh[644]: Traceback (most recent call last):
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/vsphere_authentication.py", line 90, in connect
Dec 08 16:45:08 rpc_server run.sh[644]:     func_timeout(self._login_timeout, self.__class__._connect_no_timeout, args)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/func_timeout/dafunc.py", line 101, in func_timeout
Dec 08 16:45:08 rpc_server run.sh[644]:     raise FunctionTimedOut('', timeout, func, args, kwargs)
Dec 08 16:45:08 rpc_server run.sh[644]: func_timeout.exceptions.FunctionTimedOut: Function _connect_no_timeout (args=(,)) (kwargs={}) timed out after 15.000000 seconds.
Dec 08 16:45:08 rpc_server run.sh[644]: During handling of the above exception, another exception occurred:
Dec 08 16:45:08 rpc_server run.sh[644]: Traceback (most recent call last):
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 2311, in wsgi_app
Dec 08 16:45:08 rpc_server run.sh[644]:     response = self.full_dispatch_request()
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 1834, in full_dispatch_request
Dec 08 16:45:08 rpc_server run.sh[644]:     rv = self.handle_user_exception(e)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 1737, in handle_user_exception
Dec 08 16:45:08 rpc_server run.sh[644]:     reraise(exc_type, exc_value, tb)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/_compat.py", line 36, in reraise
Dec 08 16:45:08 rpc_server run.sh[644]:     raise value
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 1832, in full_dispatch_request
Dec 08 16:45:08 rpc_server run.sh[644]:     rv = self.dispatch_request()
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 1818, in dispatch_request
Dec 08 16:45:08 rpc_server run.sh[644]:     return self.view_functions[rule.endpoint](**req.view_args)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/connexion/decorators/decorator.py", line 48, in wrapper
Dec 08 16:45:08 rpc_server run.sh[644]:     response = function(request)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/connexion/decorators/uri_parsing.py", line 143, in wrapper
Dec 08 16:45:08 rpc_server run.sh[644]:     response = function(request)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/connexion/decorators/validation.py", line 347, in wrapper
Dec 08 16:45:08 rpc_server run.sh[644]:     return function(request)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/connexion/decorators/parameter.py", line 126, in wrapper
Dec 08 16:45:08 rpc_server run.sh[644]:     return function(**kwargs)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/generated/authentication_server/authentication_server/controllers/authentication_controller.py", line 19, in authenticate
Dec 08 16:45:08 rpc_server run.sh[644]:     return AuthenticationController_impl.authenticate(rpc_origin, authorization, vmware_api_session_id)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/controllers_impl/AuthenticationController_impl.py", line 36, in authenticate
Dec 08 16:45:08 rpc_server run.sh[644]:     login_information = authenticator.authenticate_request(rpc_origin, authorization, vmware_api_session_id)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/authentication_impl.py", line 79, in authenticate_request
Dec 08 16:45:08 rpc_server run.sh[644]:     login_information = self._verify_authorization_string(authorization)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/authentication_impl.py", line 156, in _verify_authorization_string
Dec 08 16:45:08 rpc_server run.sh[644]:     return self._basic_authenticate(username, password)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/authentication_impl.py", line 174, in _basic_authenticate
Dec 08 16:45:08 rpc_server run.sh[644]:     vc_connection.connect()
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/vsphere_authentication.py", line 92, in connect
Dec 08 16:45:08 rpc_server run.sh[644]:     raise AuthenticationTimeoutException("Timed out connection to {}}.".format(self._vc_address))
Dec 08 16:45:08 rpc_server run.sh[644]: ValueError: Single '}' encountered in format string


vRPA günlüklerinden:
/home/bios/connectors/logs/vi_connector.log - Kimlik doğrulama değeri 15 saniyeden daha yüksek:
Bir vCenter ekleme sırasında: 
2022-12-09 17:31:03,169 [pool-2-thread-1] (BaseCommand.java:59) DEBUG - Command finished: AddArrayCredentialsRPACommand(ID:-2138723560949986653) with returnValue=[], took: 64223 milliseconds



vCenter kaydı güncellerken: 
2023-07-04 11:01:04,748 [pool-3-thread-7] (BaseCommand.java:59) DEBUG - Command finished: UpdateArrayCredentialsRPACommand(ID:7820722830642366215) with returnValue=[], took: 64223 milliseconds


Causa

Bu sorun, RecoverPoint'in dışında yavaş LDAP kimlik doğrulamasından kaynaklanmaktadır.

LDAP sunucusu araştırması gereklidir.

Resolución

LDAP sunucusunu araştırarak kimlik doğrulama yanıt sürelerini iyileştirin veya RecoverPoint ile Eklentinin kimliğini doğrulamak için yerel bir vCenter kullanıcısı kullanın.
Propiedades del artículo
Número del artículo: 000211271
Tipo de artículo: Solution
Última modificación: 11 oct 2024
Versión:  6
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.