Número del artículo: 000185515
Alienware Update/ Dell Update/dell Command Update (AU/DU/DCU) is Unable to Check for Updates
Resumen: This article provides information on Alienware Update/ Dell Update/ Dell Command Update(AU/DU/DCU) lands up with an error message.
Contenido del artículo
Síntomas
On some System Models, Alienware Update/ Dell Update/Dell Command Update(AU/DU/DCU) “Check for updates” results in failure, and prompt "Unable to retrieve computer inventory Information."
Causa
This failure happens due to an internal component inside DCU having an issue in scanning the computer.
This is a pre-requisite step for the scan operation and hence failing to show the updates. A sample screenshot of Dell Update(DU) with this failure is shown below(See Figure. 1). The same error would be seen on Alienware Update(AU) and Dell Command Update(DCU) as well.
This is a pre-requisite step for the scan operation and hence failing to show the updates. A sample screenshot of Dell Update(DU) with this failure is shown below(See Figure. 1). The same error would be seen on Alienware Update(AU) and Dell Command Update(DCU) as well.
Figure. 1 error message
Resolución
In order to resolve this failure, “Dell Update Recovery Utility” needs to be downloaded and installed on your computers. Please check if your computer has installed this application or click below link to download:
Propiedades del artículo
Producto comprometido
Alienware Update, Dell Command | Update, Dell Update
Fecha de la última publicación
21 may 2021
Versión
3
Tipo de artículo
Solution