How to Uninstall VMware Carbon Black Cloud Endpoint

VMware Carbon Black Cloud Endpoint may be uninstalled to:

• Troubleshoot the product.
• Address operating system incompatibilities.
• Fix licensing discrepancies.

This article covers the steps to uninstall the product.

Affected Products

• VMware Carbon Black Cloud Endpoint

Affected Operating Systems

• Windows
• Mac
• Linux

Click Windows, Mac, or Linux for the steps to uninstall VMware Carbon Black Cloud Endpoint.

Windows

VMware Carbon Black Cloud Endpoint on Windows can be uninstalled through the:

• User interface (UI)
• Command-line interface (CLI)
• VMware Carbon Black Cloud

Click the preferred method for more information.

UI

1. As an administrator, right-click the Windows start menu and then click Run.
   
2. In the Run UI, type appwiz.cpl and then press OK.
   
3. In Programs and Features, double-click Cb Defense Sensor [BIT].
   
   Note: [BIT] = 32 or 64 bit
4. Click Yes.
   
5. If User Account Control (UAC) is enabled, click Yes.
   
   Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, refer to How to Remove Devices from the VMware Carbon Black Cloud.

CLI

1. As an administrator, right-click the Windows start menu and then click Run.
   
2. In the Run UI, type cmd and then press CTRL+SHIFT+ENTER. This runs Command Prompt as an admin.
   
3. In Command Prompt, type cd [DIRECTORY]\Confer and then press Enter.
   
   Note:

   • [DIRECTORY] = The path where the Confer directory resides
   • The path in the example image may differ in your environment.
4. Type uninstall.exe /uninstall [UNINSTALL CODE] and then press Enter.
   
   Note:

   • [UNINSTALL CODE] = The device uninstall code
   • If the device uninstall code is disabled, it should be omitted from the command. For more information, refer to How to Manage the VMware Carbon Black Cloud Endpoint Uninstall Code.
   • The device uninstall code will differ in your environment.
5. Type exit and then press Enter.
   
   Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, refer to How to Remove Devices from the VMware Carbon Black Cloud.

Cloud

1. In a web browser, go to [REGION].conferdeploy.net.
   Note: [REGION] = Region of tenant

   • Americas = https://defense-prod05.conferdeploy.net/
   • Europe = https://defense-eu.conferdeploy.net/
   • Asia Pacific = https://defense-prodnrt.conferdeploy.net/
   • Australia and New Zealand = https://defense-prodsyd.conferdeploy.net
2. Sign In to the VMware Carbon Black Cloud.
   
3. In the left menu pane, click Endpoints.
   
4. Locate and then check the targeted DEVICE NAME.
   
   Note: The example DEVICE NAME will differ in your environment.
5. Click Take Action and then select Uninstall.
   
6. Click Uninstall.
   
   Note: With an active connection, the device is uninstalled within 15 minutes.

Mac

VMware Carbon Black Cloud Endpoint can be uninstalled on Mac through the:

• User Interface (UI)
• Terminal
• VMware Carbon Black Cloud Endpoint Cloud

Click the preferred method for more information.

UI

1. Double-click confer_installer_mac-[VERSION].dmg.
   
   Note:

   • [VERSION] = The sensor version (may differ from the example image)
   • To obtain the installer, refer to How to Download the VMware Carbon Black Cloud Endpoint Sensor.
2. Double-click CbDefense Uninstall.
   
3. If prompted, click Open. Otherwise, go to Step 4.
   
4. Click Yes - Uninstall.
   
5. If prompted, populate the uninstall code and then click Confirm. Otherwise, go to Step 6.
   
   Note:

   • If the endpoint uninstall code is not enabled in your environment, this prompt does not appear. For more information, refer to How to Manage the VMware Carbon Black Cloud Endpoint Uninstall Code.
   • The endpoint uninstall code in the example image will differ in your environment.
6. Populate the User Name and Password. Once populated, click OK.
   
7. Click Close.
   
   Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, refer to How to Remove Devices from the VMware Carbon Black Cloud.

Terminal

1. From the Apple menu, click Go and then select Utilities.
   
2. In the Utilities menu, double-click Terminal.
   
3. In Terminal, type sudo /Applications/Confer.app/uninstall -y -c [UNINSTALL CODE] and then press Enter.
   
   Note:

   • [UNINSTALL CODE] = The device uninstall code
   • If the device uninstall code is disabled, it may be omitted from the command. For more information, refer to How to Manage the VMware Carbon Black Cloud Endpoint Uninstall Code.
   • The endpoint uninstall code in the example image will differ in your environment.
4. Populate the Password for the account being used and then press Enter.
   
5. Once uninstallation is complete, type exit and then press Enter.
   
   Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, refer to How to Remove Devices from the VMware Carbon Black Cloud.

Cloud

1. In a web browser, go to [REGION].conferdeploy.net.
   Note: [REGION] = Region of tenant

   • Americas = https://defense-prod05.conferdeploy.net/
   • Europe = https://defense-eu.conferdeploy.net/
   • Asia Pacific = https://defense-prodnrt.conferdeploy.net/
   • Australia and New Zealand = https://defense-prodsyd.conferdeploy.net
2. Sign In to the VMware Carbon Black Cloud.
   
3. In the left menu pane, click Endpoints.
   
4. Locate and then check the targeted DEVICE NAME.
   
   Note: The DEVICE NAME in the example image will differ in your environment.
5. Click Take Action and then select Uninstall.
   
6. Click Uninstall.
   
   Note: With an active connection, the device is uninstalled within 15 minutes.

Linux

The resolution differs between CentOS, Red Hat Linux, SUSE, or Amazon Linux, and Ubuntu. Click the appropriate operating system for the steps to uninstall VMware Carbon Black Cloud Endpoint.

CentOS, Red Hat Linux, SUSE, or Amazon Linux

1. Open Terminal.
   
2. Type sudo rpm -e cb-psc-sensor and then press Enter.
   
3. Populate the password for the account being used and then press Enter.
   
4. Once uninstallation is complete, type exit and then press Enter.
   
   Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, refer to How to Remove Devices from the VMware Carbon Black Cloud.

Ubuntu

1. Open Terminal.
   
2. Type sudo dpkg –purge cb-psc-sensor and then press Enter.
   
3. Populate the password for the account being used and then press Enter.
   
4. Once uninstallation is complete, type exit and then press Enter.
   
   Note: On uninstall, the device is deregistered in the VMware Carbon Black Cloud. To remove the device from the console, refer to How to Remove Devices from the VMware Carbon Black Cloud.

To contact support, reference Dell Data Security International Support Phone Numbers.
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