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Data Protection Advisor (DPA): Agent logs error opening the required pstore or cannot open pstore

Resumen: DPA agent logs error opening pstore or cannot open pstore

Producto principal: Data Protection Advisor

Producto: Data Protection Advisor

Fecha de la última publicación: 12 mar. 2020

Tipo de artículo: Break Fix

Estado publicado: En línea

Versión: 4

Data Protection Advisor (DPA): Agent logs error opening the required pstore or cannot open pstore

Contenido del artículo

Problema


The following errors are logged by the agent during data collection or during startup:

ERR     32432.44128    20191026:105133         clctr.module - aapiRunRequest(): Unable to run request networker:status as there was an error opening the required pstore D:\Program Files\agent\data\networker_status_NWservername_NetWorker.db.
ERR     46268.18960    20191026:110342 common.localdb.sqlit - csqlRollbackTransaction(): Attempt to rollback without an active transaction
ERR     46268.18960    20191026:110342  com.mod.agentconfig - loadAgentRegisteredConfig(): Error loading agent registered config: cannot open pstore: D:\Program Files\agent\data\agent_config.db
ERR     46268.18960    20191026:110343 common.localdb.pstor - pstoreOpen(): Failed to begin transaction
ERR     46268.18960    20191026:110343  com.mod.agentconfig - loadAgentRegistrationCredentials(): Error loading agent registration credentials: cannot open pstore: D:\Program Files\agent\data\agent_config.db


 
Causa
McAfee anti-virus product was installed on the agent host and actively scanning the DPA Agent folder.
Resolución
Configure exclusion within McAfee software to not actively scan the DPA Agent folder.  Below is the default install directory on Windows for the DPA Agent:

<Install directory>\emc\dpa\agent
Notas

Problema


The following errors are logged by the agent during data collection or during startup:

ERR     32432.44128    20191026:105133         clctr.module - aapiRunRequest(): Unable to run request networker:status as there was an error opening the required pstore D:\Program Files\agent\data\networker_status_NWservername_NetWorker.db.
ERR     46268.18960    20191026:110342 common.localdb.sqlit - csqlRollbackTransaction(): Attempt to rollback without an active transaction
ERR     46268.18960    20191026:110342  com.mod.agentconfig - loadAgentRegisteredConfig(): Error loading agent registered config: cannot open pstore: D:\Program Files\agent\data\agent_config.db
ERR     46268.18960    20191026:110343 common.localdb.pstor - pstoreOpen(): Failed to begin transaction
ERR     46268.18960    20191026:110343  com.mod.agentconfig - loadAgentRegistrationCredentials(): Error loading agent registration credentials: cannot open pstore: D:\Program Files\agent\data\agent_config.db


 
Causa
McAfee anti-virus product was installed on the agent host and actively scanning the DPA Agent folder.
Resolución

Configure exclusion within McAfee software to not actively scan the DPA Agent folder.  Below is the default install directory on Windows for the DPA Agent:

<Install directory>\emc\dpa\agent

Notas

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Publicado por primera vez

mar. nov. 05 2019 15:22:08 GMT

Publicado por primera vez

mar. nov. 05 2019 15:22:08 GMT

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