PowerProtect Data Manager：复制作业失败，并显示错误“ARP0030 - 无法设置RetentionTime”

Resumen: 复制作业失败，并显示错误代码 ARP0030，错误消息：无法设置 RetentionTime。

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Síntomas

在保护策略中启用保留锁定功能时，复制作业失败。

在作业日志文件或replmgr.log文件中找到类似于以下内容的错误消息： 
replmgr.log: 2024-01-08T00:15:00.314Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.brs.replmgr.service.ServiceUtils.getRetentionTime(139) -  adhoc retention 7 YEAR  
replmgr.log: 2024-01-08T00:15:00.314Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.brs.replmgr.service.ServiceUtils.getRetentionTime(142) -  Retention time for backupLevel=FULL to: 2031-01-09T00:00:00Z lockStatus=true tags=[OperationId||618733f7-4b37-d911-e4b3-c3ebaf8a05d8, OperationId||9d9a39f6-f927-2b4d-5786-924e940ebaf6, OperationId||b0ab63e1-1d94-7eb6-dd5c-0936df8fe5ba] 
replmgr.log: 2024-01-08T00:15:00.314Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.skipRetentionTime(1765) -  comparing existing retention-time=1970-01-01T00:00:00Z updateTo=2031-01-09T00:00:00Z 
replmgr.log: 2024-01-08T00:15:00.314Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.setRetentionTime(1776) -  setting retention-time=2031-01-09T00:00:00Z for SU=StorageUnitName filepath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038856.ss 
replmgr.log: 2024-01-08T00:15:00.343Z ERROR [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.copyFileSetRetentionTime(1738) -  Unable to setRetentionTime for srcStorageUnit=StorageUnitName, dstStorageUnit=StorageUnitName, dstFilePath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038856.ss 
replmgr.log: 2024-01-08T00:15:00.343Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.skipRetentionTime(1765) -  comparing existing retention-time=1970-01-01T00:00:00Z updateTo=2031-01-09T00:00:00Z 
replmgr.log: 2024-01-08T00:15:00.343Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.setRetentionTime(1776) -  setting retention-time=2031-01-09T00:00:00Z for SU=StorageUnitName filepath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038853.ss 
replmgr.log: 2024-01-08T00:15:00.378Z ERROR [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.copyFileSetRetentionTime(1738) -  Unable to setRetentionTime for srcStorageUnit=StorageUnitName, dstStorageUnit=StorageUnitName, dstFilePath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038853.ss 
replmgr.log: 2024-01-08T00:15:00.378Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.skipRetentionTime(1765) -  comparing existing retention-time=1970-01-01T00:00:00Z updateTo=2031-01-09T00:00:00Z 
replmgr.log: 2024-01-08T00:15:00.378Z INFO [] [replmgr-job-worker-thread-736] [00000000-0000-4000-a000-000000000000][][TASK_ID:81984b7f083ed690][TRACE_ID:a4f5c24e99a4c2d8;JOB_ID:b0f4954143a3b8b6][plc.id:169434fd,asset.id:641cf073,pcs.id:cdd721f7] c.e.b.d.ddboost.DDBoostAdapter.setRetentionTime(1776) -  setting retention-time=2031-01-09T00:00:00Z for SU=StorageUnitName filepath=PLCTLP-xxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx/Client_HostName/14/2.0/data_ss/MSSQL2%3aUsersRestore/FULL/_ts10k_170403/1704038854.ss

Causa

在 Data Domain 上，在 MTree 上设置的最大保留期值低于在 PowerProtect Data Manager 保护策略中配置的值。

Resolución

要解决此问题，请检查在用于复制目标的 Data Domain MTree 上配置的 max-retention-period。如果 max-retention-period 低于保护策略中配置的值，请更改 max-retention-period 以满足保护策略中定义的要求。

有关如何检查 MTree 的 max-retention-period 值以及如何更改此值的更多详细信息，请参阅知识库文章 79803 Data Domain：Retention Lock 常见问题

Productos afectados

PowerProtect Data Manager Appliance, PowerProtect Data Manager, PowerProtect Data Manager Essentials, PowerProtect Data Manager Software, PowerProtect DM5500
Propiedades del artículo
Número del artículo: 000221085
Tipo de artículo: Solution
Última modificación: 02 sept 2025
Versión:  3
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