Det opgraderede Dell Data Protection Shield kan ikke genaktiveres

Berørte produkter:

• Dell Data Protection | Enterprise Edition
• Dell Data Protection | Personal Edition
• Dell Data Protection | External Media Edition
• Dell Data Protection | Server Encryption

Påvirkede operativsystemer:

• Windows

Manglende genaktivering på grund af opgraderinger kan forekomme i CMGShield.log (C:\ProgramData\Dell\Dell Data Protection\Encryption) med skiftende versioner:

... [06.21.17 14:31:58:075 ]>>>>>>>>>> Logging initiated for [SUPPORT] Credant Service of CREDANT Mobile Guardian (CMG) Shield (ver 8.13.0.13).
... [06.21.17 14:32:38:632 ]>>>>>>>>>> Logging initiated for Credential Manager of CREDANT Mobile Guardian (CMG) Shield (ver 8.5.0.6614).
... [06.21.17 15:58:12:084 ]>>>>>>>>>> Logging initiated for Credential Manager of CREDANT Mobile Guardian (CMG) Shield (ver 8.5.0.6614).
... [06.21.17 16:25:59:137 ]>>>>>>>>>> Logging initiated for [SUPPORT] Credant Service of CREDANT Mobile Guardian (CMG) Shield (ver 8.13.0.13).
...

Ikke relevant

Hvis CMGShield.log har skiftende versioner, findes der to kopier af CMGShieldNP.dll på den samme computer, en i hver sti nedenfor:

C:\Program Files\Dell\Dell Data Protection\Encryption
C:\Windows\System32

Du kan løse problemet ved at omdøbe filen under C:\WIndows\System32 for at CMGShieldNP_Old.dll og genstarte computeren.

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