PowerFlex: SDNAS file cluster registration failed

Resumen: SDNAS CO deployed the SDNAS Node successfully, but the PowerFlex file cluster registration failed.

Este artículo se aplica a Este artículo no se aplica a Este artículo no está vinculado a ningún producto específico. No se identifican todas las versiones del producto en este artículo.

Síntomas

SDNAS GW connects to the block gateway to get all the storage pool details to validate if the request provided by ASM is proper).
This token gets generated only at the time of the SDNAS GW start sequence. In this system where registration failed, the Bearer token is null due to some authentication issue in SSO. Post that sequence, SSO has recovered but SDNAS GW has already started

thin-deployer-6d8dffddff-768p8:/opt/Dell/ASM/deployments/8aaa773f83c8a8810183d905cce855f4 # cat sdnasgw_exception.log
#<ASM::UserException: PowerFlex File cluster registration fail for M&O Gateway: {"messages"=>[{"code"=>"0xE08010230001", "severity"=>"Error", "message_l10n"=>"Error while registering the Cluster.", "arguments"=>["{\n  \"message\" : \"Error\",\n  \"httpStatusCode\" : 500,\n  \"errorCode\" : 0\n}"]}]}.>

/opt/asm-deployer/lib/asm/provider/elementmanager/sdnas.rb:1089:in `register_sdnas_cluster'
/opt/asm-deployer/lib/asm/provider/elementmanager/sdnas.rb:315:in `configure_sdnas_cluster'
/opt/asm-deployer/lib/asm/service_deployment.rb:4080:in `process_sdnas'
/opt/asm-deployer/lib/asm/service_deployment.rb:1493:in `block in create_component_thread't

Causa

This happens only if at the startup of SDNAS GW pod is not started /initiated properly. To the end customer PowerFlex File Cluster Registration Fails for SDNAS GW with an error "Error while registering the Cluster." "httpStatusCode": 500.

Resolución

Make sure that SSO pod is up and running by running following command on one of the MVMs

kubectl get pods -A -o wide | grep sso


 Then restart the SDNAS GW pod and then retry registration.

kubectl get pods -n powerflex | grep -i sdnasgw | awk {'print $1'} | xargs kubectl delete pods -n powerflex

Productos afectados

PowerFlex Appliance
Propiedades del artículo
Número del artículo: 000207105
Tipo de artículo: Solution
Última modificación: 09 ene. 2026
Versión:  6
Encuentre respuestas a sus preguntas de otros usuarios de Dell
Servicios de soporte
Compruebe si el dispositivo está cubierto por los servicios de soporte.