Número del artículo: 000145172
Have you upgraded the Trusted Platform Module (TPM) on your Dell laptop or desktop? You cannot run Windows Hello through setup?
The next section in this article will take you through some steps to resolve this.
If you are having another issue with Windows Hello on a Dell laptop or desktop, then check out the articles in the third section.
Check out the article below for more information about Windows Hello: What is Windows Hello?
Follow these steps to reset the windows Hello biometrics on your Dell laptop or desktop:
Open the Services Panel and Stop the biometric service:
Press the Win + R keys together to open a Run dialog box.
Type services.msc.
Select Windows Biometric Service from the left-hand side column.
Right-click it and select Stop from the list that appears.
Backup the old database:
Open Windows Explorer.
Go to C:\Windows\System32\WinBioDatabase.
Copy and paste the .dat files into a new folder that you have created.
Delete the old database:
Open Windows Explorer.
Go to C:\Windows\System32\WinBioDatabase.
Delete the .dat files.
Open the Services Panel and Start the biometric service:
Press the Win + R keys together to open a Run dialog box.
Type services.msc.
Select Windows Biometric Service from the left-hand side column.
Right-click it and select Start from the list that appears.
Register your Biometrics again:
Go to Account Settings.
At the Sign-in options, go through the registration process to re-register your biometrics.
If you are experiencing another issue with Window's Hello Biometrics, then check out the following articles from Dell:
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