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Número del artículo: 000132341

Windows 8 and 10: Touchscreen Functionality Issues With Multiple Touch Displays

Resumen: Learn how to troubleshoot and resolve touchscreen issues on a Dell PC. Find information about identifying and resolving touch related issues on a Dell PC in Windows 10, Windows 8.1 or 8 or Windows 7 ...

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Contenido del artículo

Síntomas

Note: In Windows 10 or 8(8.1), Microsoft provides the drivers for the touchscreen. Windows Update will install any new drivers when available. Dell does not have any Windows 10 or 8(8.1) touchscreen drivers to provide you.

Table of Contents:

  1. Do you have issues adding touch enabled screens to systems already setup with touch?
  2. Resolution Steps

 

Do you have issues adding touch enabled screens to systems already setup with touch?

 

This article deals with when you connect a second Touch Display to a Touch based laptop, an all in one Touch Desktop or a Desktop already setup with a Touch Monitor.

This can cause a mismatch in Touch-enabled systems.

Symptoms:

  • Touch Monitors are shipped with USB Cables. The operating system sees 2 displays and 2 touch panels not necessarily associated with the displays that they are integrated on. Hence the touch functionality may not work as designed.
NOTE: Ensure the cable is connected to the desktop computer used with the monitor.

Causa


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Resolución

Resolution Steps

 

Follow the steps mentioned below:

 

Windows 10

  1. Ensure the external display is in Extended Mode (To select Extended Mode, press the Windows Key + P together at the same time)

  2. In Desktop Mode, click on the Start Menu (Windows key), choose Settings and then Control Panel

  3. Select View by Large Icons, choose Tablet PC Settings and select Setup

  4. Both screens will have a white background and the primary display will show the text Touch this screen to identify it as the touchscreen and If this is not the Tablet PC screen, press Enter to move to the next screen. To close the tool, press the Esc. Key

  5. Touch the same screen once

  6. You will see a white screen with the following instruction Press Enter to proceed to the next step to complete your configuration

  7. Press Enter to synchronize the first touch with the first display

  8. Repeat Steps 4 to 7 to synchronize the second display

  9. The dual touchscreen displays are now setup for use

Windows 8 and 8.1

  1. Ensure the external display is in Extended Mode (To select Extended Mode, press the Windows Key + P together at the same time)

  2. In Desktop Mode, select Charms (Windows + C), choose Settings and then Control Panel

  3. Select View by Large Icons, choose Tablet PC Settings and select Setup

  4. Both screens will have a white background and the primary display will show the text Touch this screen to identify it as the touchscreen and If this is not the Tablet PC screen, press Enter to move to the next screen. To close the tool, press the Esc. Key

  5. Touch the same screen once

  6. You will see a white screen with the following instruction Press Enter to proceed to the next step to complete your configuration

  7. Press Enter to synchronize the first touch with the first display

  8. Repeat Steps 4 to 7 to synchronize the second display

  9. The dual touchscreen displays are now setup for use

 
NOTE: The above procedure ties the touch panels to their respective displays. Do not use the Calibrate button. (If you have already tried this option, use the adjacent Reset button and initiate Setup.)


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Monitors More information and support for your Dell monitor, laptop or tablet screen can be found on our Monitor Support site.
 
Windows
More information and support for your Windows operating systems can be found on our Windows Support webpage.

Propiedades del artículo

Producto comprometido

Desktops & All-in-Ones, Laptops, Tablets

Fecha de la última publicación

30 abr 2021

Versión

4

Tipo de artículo

Solution

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