What to do is your system stops with Windows Bug Check (Bluescreen) 0x0000007F

OS:                       Windows 8 (Core, Professional, Enterprise)

Version:               Either 32 or 64 bit versions

Symptom:             System stops with Windows Bug Check (Bluescreen) 0x0000007F

Issue:                   A kernel level driver is not allowed to handle the exception, or the driver has two consecutive failures (double fault) 

Troubleshooting using Windows Debugger (WinDbg): 

1.       Open the minidump file in Windows Debugger

2.       At the command prompt type !analyze –v <Enter>

3.       Press CTRL-F and search for "STACK_TEXT" (without quotes)

This should bring you to the begin of the memory stack, and should read similar to the example below: 

STACK_TEXT: 

8df1b118 8c64de77 8df1b4a0 87ca29d8 00009280 Ntfs!NtfsLookupAllocation+0x15e

8df1b1bc 8c64dc95 8df1b4a0 8902c008 87ca29d8 Ntfs!NtfsPrepareSimpleBuffers+0x11b

8df1b1f8 8c64d02d 8902c008 87ca29d8 09280000 Ntfs!NtfsPrepareBuffers+0x5d

…

8df1d344 94c8448c 00000000 b0fe8bf0 8df1d3a0 BHDrvx86+0x7f0ce

Scroll to the very last line of the Stack Text and look for the driver/module loaded:

8df1d344 94c8448c 00000000 b0fe8bf0 8df1d3a0 BHDrvx86+0x7f0ce

4.       Extract the file name, in this case BHDrvx86, and research in KCS, Bing, Google etc.

Caution: If the last line indicates a Windows driver/module (prefix nt!, ntfs!, filtrmgr!, drx!) move up one line in the stack until you find a driver/module without a prefix.

5.       After you identified the respective driver/product, verify it on Microsoft’s Windows Compatibility site for compatibility with Windows 8.

6.       Replicate the action that triggered the Bug Check, e.g. reboot, copy the same file the customer copied …

7.       Repeat the stack analysis until the issue is resolved

Rename either the driver which caused the Bug Check, or uninstall the respective application/driver If the driver/application is not marked as compatible with Windows 8, educate the customer on the compatibility issue and provide the link to the Windows Compatibility site.