Data Domain: Unable to join Active Directory | Password contains Multi-byte Characters

Résumé: This article describes a known limitation where a Data Domain system fails to join an Active Directory (AD) domain if the AD join account password contains multi-byte characters. A workaround is provided. ...

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Symptômes

When attempting to join a Data Domain system to Active Directory, the operation fails with errors similar to the following:
messages.engineering:
ddsh: NOTICE: MSG-DDSH-00009: (tty=pts/2, session=13161) sysadmin: command "cifs set authentication active-directory abc.xyz.com <IP>"..

sms: NOTICE: Could not join domain abc.xyz.com

sms: NOTICE: cifs_join: result_status [3] result_string [Failed with internal error (no output)]

Cause

Joining a Data Domain to Active Directory (AD) fails if the password contains multibyte characters.
 
  • Data Domain supports ASCII and extended ASCII characters, but not multi-byte characters
  • This limitation is only for the user password used when joining AD.
  • It does not apply to user authentication while connecting to a CIFS share on a Data Domain.

Résolution

  • This issue does not affect data access on the Data Domain.
  • The workaround is to use only ASCII or extended ASCII characters in the password.
 
If the problem persists after applying this article, contact your contracted support provider for further assistance.

Informations supplémentaires

Reference

Produits concernés

Data Domain
Propriétés de l’article
Numéro d’article: 000028763
Type d’article: Solution
Dernière modification: 13 mai 2026
Version:  5
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