PowerFlex: Unable to Exit Maintenance Mode Due to Failed Capacity

Résumé: Failed disks on two SDS nodes created failed capacity, causing the to stay in EXIT_MAINTENANCE_IN_PROGRESS and block exiting maintenance mode until the hardware is replaced and rebuilt. ...

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Symptômes

Lost two disks on separate SDSs simultaneously that caused data failed. Multiple attempts to exit maintenance mode fail.

server@node-2-2 ~ $ scli --clear_sds_device_error --sds_ip 1X.2X.1X.1 --device_id 2c2zz93a01f30000 --clear_all
Successfully cleared all SDS with IP 1X.2X.1X.1 (port 7072) devices

server@node-2-2 ~ $ scli --query_all_sds | grep 1X.1X.1X.1
SDS ID: ce87bbdc000001cd Name: sds1X.1X.1X.1 State: Connected, Joined IP: 1X.1X.1X.1 Port: 7072 EXIT_MAINTENANCE_IN_PROGRESS Version: 2.0.5014

server@node-2-2 ~ $ scli --exit_maintenance_mode --sds_ip 1X.1X.1X.1 --protection_domain_name PD3 --force_failed_device_id 2c2zz92401cb0000
Exit Maintenance Mode Results:
SDS sds1X.9.1X.1: The specified SDS is in a process of exiting maintenance-mode.

server@node-2-2 ~ $ scli --exit_maintenance_mode --sds_ip 1X.1X.1X.1 --protection_domain_name PD3 --force_failed_sds
Exit Maintenance Mode Results:
SDS sds10.11.10.1: The specified SDS is in a process of exiting maintenance-mode.
Error: MDM failed command. Status: The specified SDS is in a process of exiting maintenance-mode.

If you look at scli --query_all, you see we are.

SDS Summary:
    Total 276 SDS Nodes
    276 SDS nodes have membership state 'Joined'
    276 SDS nodes have connection state 'Connected'
    1 SDS nodes have maintenance state 'Exiting-Maintenance-Mode'
    469.6 TB (480836 GB) total capacity
    357.5 TB (366093 GB) unused capacity
    0 Bytes snapshots capacity
    45.1 TB (46192 GB) in-use capacity
    0 Bytes thin capacity
    45.1 TB (46168 GB) protected capacity
    24.0 GB (24571 MB) failed capacity
    0 Bytes degraded-failed capacity
    0 Bytes degraded-healthy capacity
    3.5 TB (3556 GB) unreachable-unused capacity

 

Cause

The system will not allow exiting Maintenance mode while there is failed capacity to protect the data.

Résolution

  • Validate all Storage Nodes are powered on. If any are down:
    • Resolve hardware issues (e.g., PSU, motherboard, cabling).
    • Power on the node manually or via remote management.
  • Clear the device(s) error from PowerFlex.
  • Exit Maintenance Mode if any nodes are in MM:
     

 

 

Produits concernés

PowerFlex rack, ScaleIO
Propriétés de l’article
Numéro d’article: 000171816
Type d’article: Solution
Dernière modification: 25 août 2026
Version:  5
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