Data Protection Advisor: Data collection for Avamar fails with Error "authentication method 10 not supported"

Résumé: Data collection for Avamar fails with Error authentication method 10 not supported

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Symptômes



The Data collection for Avamar fails with Error  "Connection to database mcdb failed: authentication method 10 not supported (-1)" Post upgrade of Avamar server to 19.3.

Cause

From Avamar 19.3  the remote  authentication method to mdcd has been updated.

From Agent log we see the below message.
DBG1    27653.27653    20200817:184048     sodbc.pgsql.exec - cpgsqlExec(): Cannot execute statement due to handle with invalid status
DBG1    27653.27653    20200817:184048  sodbc.pgsql.connect - cpgsqlConnect(): Failed to determine database version: Connection to database mcdb failed: authentication method 10 not supported
DBG1    27653.27653    20200817:184048  sodbc.pgsql.connect - cpgsqlConnect(): Obtained new connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser
DBG1    27653.27653    20200817:184048    sodbc.pgsql.sodbc - sodbcOpen(): Failed to connect to database server. server=X.X.X.X, dbname=mcdb, user=viewuser, port=5555. Error was: Connection to database mcdb failed: authentication method 10 not supported
 (-1)
DBG1    27653.27653    20200817:184048  sodbc.pgsql.connect - cpgsql(): Closing connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser
ERR     27653.27653    20200817:184048     agent.mod.avamar - status(): failed to connect to server

Résolution

The Support for new authentication method for Avamar is introduced in DPA 19.3.
Customer should upgrade  the DPA data collection Agent to 19.3 for successful authentication and data collection.
Propriétés de l’article
Numéro d’article: 000173621
Type d’article: Solution
Dernière modification: 25 avr. 2025
Version:  3
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