NetWorker: Servertjenesten starter ikke på Linux-operativsystemet.
Résumé: Kunne ikke starte NetWorker-tjenestene selv etter at Java-banen er oppdatert på Linux-verten.
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Symptômes
- NetWorker-serveren er installert på et Linux-basert operativsystem.
- Java-oppgradering eller -installasjon av NetWorker Runtime Environment (NRE) ble utført.
- NetWorker-serverens nsrd-prosess starter ikke. Følgende feil vises.
[root@NSR_HOSTNAME ~]# systemctl start networker
Job for networker.service failed because the control process exited with error code. See "systemctl status networker.service" and "journalctl -xe" for details.
-
Journalctl -xe-utgangen viser:
-- Unit networker.service has begun starting up. May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /nsr/authc/conf/installrc: line 1: /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.332.b09-1.el7_ May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Error: May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Unable to read consolidated JAVA_HOME from lgtoauthc. Execute the May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: following script as root to configure lgtoauthc: May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /opt/nsr/authc-server/scripts/authc_configure.sh May 25 09:54:15 NSR_HOSTNAME systemd[1]: networker.service: control process exited, code=exited status=1 May 25 09:54:15 NSR_HOSTNAME systemd[1]: Failed to start EMC NetWorker. A backup and restoration software package.. -- Subject: Unit networker.service has failed
Cause
NetWorker-godkjenningstjenesten kan ikke fastslå Java-banen som er angitt av JAVA_HOME-variabelen. Hvis NetWorker-godkjenningstjenesten ikke starter, stopper NetWorker-serverprosessen.
Résolution
- Logg på NetWorker-serveren via SSH.
- Bytt til rotbruker:
sudo su -
- Bytt til NetWorkers katalog for autoriseringsskript , cd /opt/nsr/authc-server/scripts.
- Kjør konfigurasjonsskriptet for autoriseringstjenesten :
/opt/nsr/authc-server/scripts/authc_configure.sh
MERK: Når du blir bedt om Java-banen, spesifiser jre-banen ; hvis du bruker NRE, trenger ikke Java-banen å spesifiseres.
- Start NetWorker-prosessen:
systemctl start networker
Informations supplémentaires
Eksempel på skript som er fullført:
[root@NSR_HOSTNAME ~]# cd /opt/nsr/authc-server/scripts [root@NSR_HOSTNAME scripts]# /opt/nsr/authc-server/scripts/authc_configure.sh Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]: The installation process will install an Apache Tomcat instance. For optimum security, EMC NetWorker Authentication Service will use a non-root user (nsrtomcat) to start the Apache Tomcat instance. If your system has special user security requirements, ensure that proper operational permissions are granted to this non-root user (nsrtomcat). Please refer to NetWorker Installation Guide. The Apache Tomcat will use "NSR_HOSTNAME" as the host name. The Apache Tomcat will use "9090" as the port number. The NetWorker Authentication Service requires a keystore file to configure encryption and to provide SSL support. EMC recommends that you specify a keystore password that has a minimum of six characters. Do you want to use the existing keystore /nsr/authc/conf/authc.keystore [y]? Specify password for the existing keystore: The install will use the existing certificate "emcauthctomcat" for Apache Tomcat. The install will use the existing certificate "emcauthcsaml" for Authentication Service. Creating the installation log in /opt/nsr/authc-server/logs/install.log. Performing initialization. Please wait... The installation completed successfully.
Produits concernés
NetWorkerPropriétés de l’article
Numéro d’article: 000200199
Type d’article: Solution
Dernière modification: 25 nov. 2025
Version: 5
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