NetWorker: El servicio del servidor no se inicia en el sistema operativo Linux.

Résumé: No se pueden iniciar los servicios de NetWorker incluso después de actualizar la ruta de Java en el host de Linux.

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Symptômes

  • El servidor de NetWorker se instala en el sistema operativo basado en Linux.
  • Se realizó la actualización o la instalación de Java del entorno de tiempo de ejecución de NetWorker (NRE).
  • El proceso nsrd del servidor de NetWorker no se está iniciando. Aparece el siguiente error.
[root@NSR_HOSTNAME ~]# systemctl start networker
Job for networker.service failed because the control process exited with error code. See "systemctl status networker.service" and "journalctl -xe" for details.
  • El resultado de journelctl -xe muestra lo siguiente:

    -- Unit networker.service has begun starting up.
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /nsr/authc/conf/installrc: line 1: /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.332.b09-1.el7_
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Error:
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Unable to read consolidated JAVA_HOME from lgtoauthc.  Execute the
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: following script as root to configure lgtoauthc:
    May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /opt/nsr/authc-server/scripts/authc_configure.sh
    May 25 09:54:15 NSR_HOSTNAME systemd[1]: networker.service: control process exited, code=exited status=1
    May 25 09:54:15 NSR_HOSTNAME systemd[1]: Failed to start EMC NetWorker. A backup and restoration software package..
    -- Subject: Unit networker.service has failed
    
     

Cause

El NetWorker Authentication Service no puede determinar la ruta de Java especificada por la variable JAVA_HOME. Si el NetWorker Authentication Service no se puede iniciar, el proceso del servidor de NetWorker se detiene.

Résolution

  1. Inicie sesión en NetWorker Server mediante SSH.
  2. Cambie al usuario raíz:
sudo su -
  1. Cambie al directorio de scripts authc de NetWorker, cd /opt/nsr/authc-server/scripts.
  2. Ejecute el script de configuración del servicio authc
/opt/nsr/authc-server/scripts/authc_configure.sh
 
NOTA: Cuando se le solicite la ruta de Java, especifique la ruta jre ; si utiliza NRE, no es necesario especificar la ruta de Java.
  1. Inicie el proceso de NetWorker:
systemctl start networker

 

Informations supplémentaires

Ejemplo de script que está completo:
[root@NSR_HOSTNAME ~]# cd /opt/nsr/authc-server/scripts
[root@NSR_HOSTNAME scripts]# /opt/nsr/authc-server/scripts/authc_configure.sh

Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]:

The installation process will install an Apache Tomcat instance.
For optimum security, EMC NetWorker Authentication Service will
use a non-root user (nsrtomcat) to start the Apache Tomcat instance.
If your system has special user security requirements, ensure that proper
operational permissions are granted to this non-root user (nsrtomcat).
Please refer to NetWorker Installation Guide.

The Apache Tomcat will use "NSR_HOSTNAME" as the host name.
The Apache Tomcat will use "9090" as the port number.

The NetWorker Authentication Service requires a keystore file to configure encryption and to provide SSL support.

EMC recommends that you specify a keystore password that has a minimum of six characters.

Do you want to use the existing keystore /nsr/authc/conf/authc.keystore [y]?

Specify password for the existing keystore:
The install will use the existing certificate "emcauthctomcat" for Apache Tomcat.
The install will use the existing certificate "emcauthcsaml" for Authentication Service.

Creating the installation log in /opt/nsr/authc-server/logs/install.log.

Performing initialization. Please wait...

The installation completed successfully.
 

Produits concernés

NetWorker
Propriétés de l’article
Numéro d’article: 000200199
Type d’article: Solution
Dernière modification: 25 nov. 2025
Version:  5
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