PowerFlex: SDNAS file cluster registration failed

Résumé: SDNAS CO deployed the SDNAS Node successfully, but the PowerFlex file cluster registration failed.

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Symptômes

SDNAS GW connects to the block gateway to get all the storage pool details to validate if the request provided by ASM is proper).
This token gets generated only at the time of the SDNAS GW start sequence. In this system where registration failed, the Bearer token is null due to some authentication issue in SSO. Post that sequence, SSO has recovered but SDNAS GW has already started

thin-deployer-6d8dffddff-768p8:/opt/Dell/ASM/deployments/8aaa773f83c8a8810183d905cce855f4 # cat sdnasgw_exception.log
#<ASM::UserException: PowerFlex File cluster registration fail for M&O Gateway: {"messages"=>[{"code"=>"0xE08010230001", "severity"=>"Error", "message_l10n"=>"Error while registering the Cluster.", "arguments"=>["{\n  \"message\" : \"Error\",\n  \"httpStatusCode\" : 500,\n  \"errorCode\" : 0\n}"]}]}.>

/opt/asm-deployer/lib/asm/provider/elementmanager/sdnas.rb:1089:in `register_sdnas_cluster'
/opt/asm-deployer/lib/asm/provider/elementmanager/sdnas.rb:315:in `configure_sdnas_cluster'
/opt/asm-deployer/lib/asm/service_deployment.rb:4080:in `process_sdnas'
/opt/asm-deployer/lib/asm/service_deployment.rb:1493:in `block in create_component_thread't

Cause

This happens only if at the startup of SDNAS GW pod is not started /initiated properly. To the end customer PowerFlex File Cluster Registration Fails for SDNAS GW with an error "Error while registering the Cluster." "httpStatusCode": 500.

Résolution

Make sure that SSO pod is up and running by running following command on one of the MVMs

kubectl get pods -A -o wide | grep sso


 Then restart the SDNAS GW pod and then retry registration.

kubectl get pods -n powerflex | grep -i sdnasgw | awk {'print $1'} | xargs kubectl delete pods -n powerflex

Produits concernés

PowerFlex Appliance
Propriétés de l’article
Numéro d’article: 000207105
Type d’article: Solution
Dernière modification: 09 Jan 2026
Version:  6
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