AppSync: Unable to add Local VPLEX cluster in AppSync
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Symptômes
Adding VPLEX to AppSync for the first time.
Adding a VPLEX local setup in AppSync fails with the below error:
AppSync then reports that network connectivity between the two management servers of VPLEX Metro cluster is not working.
This message is misleading because this is a VPLEX local setup. There is only one management server.
AppSync Server logs:
Adding a VPLEX local setup in AppSync fails with the below error:
Error 500: Network connectivity between the two cluster management servers of VPLEX metro <IP ADDRESS> is not working. Verify the connectivity status between the management servers of both the clusters.
In the AppSync server logs, a "cluster-connectivity" REST call returns a null response.
AppSync then reports that network connectivity between the two management servers of VPLEX Metro cluster is not working.
This message is misleading because this is a VPLEX local setup. There is only one management server.
AppSync Server logs:
01-09-2017 11:29:04.298 INFO [Thread-714] [com.emc.archway.restclient.RESTClient] [HOST] [] executeRequest: executing GET: GET https://<VPLEX IP>/vplex/clusters/cluster-1/cluster-connectivity/ HTTP/1.1
01-09-2017 11:29:04.423 INFO [Thread-714] [com.emc.archway.restclient.RESTClient] [HOST] [] executeRequest: Response Status Line: HTTP/1.1 404 Not Found
01-09-2017 11:29:04.423 ERROR [Thread-714] [com.emc.archway.restclient.RESTClientRequest] [HOST] [] response is:{ "response": { "context": null, "message": null, "exception": "Invalid URI in GET request. Not one among context,command or attribute.", "custom-data": null }} with status code:404
01-09-2017 11:29:04.423 INFO [default task-12] [com.emc.archway.service.vplex.VPLEXServiceBean] [HOST] [] VPLEX service is releasing client
01-09-2017 11:29:04.782 INFO [default task-12] [com.emc.archway.service.vplex.VPLEXServiceBean] [HOST] [] Vplex management server:<VPLEX IP> is not connected to cluster:cluster-1
01-09-2017 11:29:04.814 INFO [default task-12] [com.emc.archway.service.eventservice.EventServiceBean] [HOST] [] EVENT [VPLEX_000038]: Network connectivity between the two management server of VPLEX Metro cluster <VPLEX IP> is not working properly. Verify the connectivity status between the management servers of both the clusters.(METADATA: TYPE-ERROR, TIME-2017-01-09 11:29:04.798+0100NATIVETIME-2017-01-09 11:29:04.798+0100, HOST-<HOST>, PHASE-, THREAD=default task-12, USER-<USER>, CATEGORY-GENERIC, SESSIONID-v_LQbW7mP3wC8uBKNUfKQ1ffW7MoxQmzMYvgmBRJ)
01-09-2017 11:29:04.814 INFO [Thread-8075 (HornetQ-client-global-threads-1030408547)] [com.emc.archway.commands.event.ArchwayEventListenerHelperCommandBean] [HOST] [] Event listener received: VPLEX_000038
01-09-2017 11:29:04.814 ERROR [default task-12] [com.emc.archway.restapi.restresources.vplex.VplexInstancesresource] [HOST] [] Exception Occurred: VPLEXVpnConnectionException, Message: Network connectivity between the two management server of VPLEX Metro cluster <VPLEX IP> is not working properly. Verify the connectivity status between the management servers of both the clusters.
01-09-2017 11:29:04.423 INFO [Thread-714] [com.emc.archway.restclient.RESTClient] [HOST] [] executeRequest: Response Status Line: HTTP/1.1 404 Not Found
01-09-2017 11:29:04.423 ERROR [Thread-714] [com.emc.archway.restclient.RESTClientRequest] [HOST] [] response is:{ "response": { "context": null, "message": null, "exception": "Invalid URI in GET request. Not one among context,command or attribute.", "custom-data": null }} with status code:404
01-09-2017 11:29:04.423 INFO [default task-12] [com.emc.archway.service.vplex.VPLEXServiceBean] [HOST] [] VPLEX service is releasing client
01-09-2017 11:29:04.782 INFO [default task-12] [com.emc.archway.service.vplex.VPLEXServiceBean] [HOST] [] Vplex management server:<VPLEX IP> is not connected to cluster:cluster-1
01-09-2017 11:29:04.814 INFO [default task-12] [com.emc.archway.service.eventservice.EventServiceBean] [HOST] [] EVENT [VPLEX_000038]: Network connectivity between the two management server of VPLEX Metro cluster <VPLEX IP> is not working properly. Verify the connectivity status between the management servers of both the clusters.(METADATA: TYPE-ERROR, TIME-2017-01-09 11:29:04.798+0100NATIVETIME-2017-01-09 11:29:04.798+0100, HOST-<HOST>, PHASE-, THREAD=default task-12, USER-<USER>, CATEGORY-GENERIC, SESSIONID-v_LQbW7mP3wC8uBKNUfKQ1ffW7MoxQmzMYvgmBRJ)
01-09-2017 11:29:04.814 INFO [Thread-8075 (HornetQ-client-global-threads-1030408547)] [com.emc.archway.commands.event.ArchwayEventListenerHelperCommandBean] [HOST] [] Event listener received: VPLEX_000038
01-09-2017 11:29:04.814 ERROR [default task-12] [com.emc.archway.restapi.restresources.vplex.VplexInstancesresource] [HOST] [] Exception Occurred: VPLEXVpnConnectionException, Message: Network connectivity between the two management server of VPLEX Metro cluster <VPLEX IP> is not working properly. Verify the connectivity status between the management servers of both the clusters.
Cause
AppSync issues a "cluster-connectivity" REST request. This REST request is not applicable for a VPLEX local setup.
Résolution
Interim Resolution:
AppSync Engineering has provided a hotfix for AppSync 3.1.
To obtain this hotfix, contact EMC Customer Support and open a Service Request, referencing this article ID.
AppSync Engineering has provided a hotfix for AppSync 3.1.
To obtain this hotfix, contact EMC Customer Support and open a Service Request, referencing this article ID.
Informations supplémentaires
Produits concernés
AppSync, VPLEX SeriesProduits
AppSync, VPLEX GeoSynchronyPropriétés de l’article
Numéro d’article: 000167780
Type d’article: Solution
Dernière modification: 05 mai 2026
Version: 3
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