NetWorker: Incomplete Policy Notifications for Parallel Save Stream Backups
Résumé: NetWorker: Incomplete Policy Notifications for Parallel Save Stream Backups due to NetWorker client trying to communicate down a network interface which is not accessible to it.
Symptômes
Only Parallel Save Stream (PSS) backups are affected. Server Network Interface field is correctly set in the client instance. One of the NICs on the backup server (not the one in SNI interface) is not reachable from the NW client. That it is not reachable is by design. NetWorker should be able to use only the interface defined in the Server Network Interface field for all operations.
The notification is incomplete.
A notification which should contain multiple save set details only actually contains one.
For Example:
Incorrect Notification (only one save set listed despite many being backed up):
--- Traditional Backup Action report ---
Policy name:FS_backup_2
Workflow name:FS_backup_2_wf
Action name:backup
Action status:succeeded
Action start time:01/30/25 09:18:22
Action duration:0 hours 1 minutes 35 seconds
Total 1 client(s), 0 Succeeded with warning(s), 1 Succeeded, 0 Failed, 0 Unresolved.
---Successful backups (no size or files)---
nw231:/felix/atestdir, level=full, duration 0 hours 0 minutes 0 seconds
---Successful backups with warnings---
none
---Failed backups---
none
---Unresolved clients---
none
Correct Notification:
Policy name:FS_backup_2
Workflow name:FS_backup_2_wf, Workflow status:succeeded, Workflow start time:01/30/25 09:18:22, Duration:0 hours 2 minutes 19 seconds
Action name:backup, Action status:succeeded, Action start time:01/30/25 09:18:22, Duration:0 hours 1 minutes 35 seconds
--- Traditional Backup Action report ---
Policy name:FS_backup_2
Workflow name:FS_backup_2_wf
Action name:backup
Action status:succeeded
Action start time:01/30/25 09:41:00
Action duration:0 hours 0 minutes 25 seconds
Total 1 client(s), 0 Succeeded with warning(s), 1 Succeeded, 0 Failed, 0 Unresolved.
---Successful backups---
nw231:/alice, level=full, size 54 MB, duration 0 hours 0 minutes 3 seconds, 35 files
nw231:/felix/atestdir, level=full, size 54 MB, duration 0 hours 0 minutes 3 seconds, 33 files
nw231:/felix/btestdir, level=full, size 4 KB, duration 0 hours 0 minutes 2 seconds, 4 files
nw231:/felix/cron.deny, level=full, size 4 KB, duration 0 hours 0 minutes 2 seconds, 3 files
nw231:/felix/cron.deny.R, level=full, size 4 KB, duration 0 hours 0 minutes 3 seconds, 3 files
nw231:/felix/ctestdir, level=full, size 55 MB, duration 0 hours 0 minutes 3 seconds, 33 files
nw231:/felix/somefile1, level=full, size 7 KB, duration 0 hours 0 minutes 1 seconds, 3 files
nw231:/opt/rapid7, level=full, size 544 MB, duration 0 hours 0 minutes 5 seconds, 3470 files
---Successful backups with warnings---
none
---Failed backups---
none
---Unresolved clients---
noneCause
This is a bug in the NetWorker code which affects notifications in Parallel Save Stream backups. Dell NetWorker Engineering are working on a fix for this issue under the internal reference: NETWORKER-127096.
Résolution
Contact Dell NetWorker Support for an update on the progress of bug reference NETWORKER-127096