Numéro d’article: 000133157

How-To Dell Server: Support Tutorials and Diagnostic Tools

Résumé: List of Support Tools and available articles to troubleshoot and repair a Dell PowerEdge server.

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Contenu de l’article

Symptômes

Cause

This page explains how to perform support operations on Dell PowerEdge servers. It includes where to find and use the diagnostic tools for Dell Servers. If needed the restart and reset procedures are detailed. If possible, before engaging in any resolution, it is advised to update the faulty component. For more information, read the article Update Server Firmware for Optimal Performances.

Résolution

Accelerate Support Resolution, and generate system logs

Generate Logs

How to export a SupportAssist Log Collection from the iDRAC?

Start Server Troubleshooting

Basic and advanced troubleshooting methods
How can I Reset or Restart my Dell Server?
How to boot into the BIOS or the Lifecycle Controller
How to reset the BIOS on a Dell PowerEdge Server?
Dell PowerEdge: Troubleshooting a Server that does not start (No Power, No POST, No Boot and No Video)
How to check if server hardware is working properly with embedded diagnostics?
How to gather logs for advanced troubleshooting?

Dell eSupport Features

How to identify the generation of a Server?
How to contact Dell Support and open an Online Case for my Dell PowerEdge Server?
How to identify the PPID (Piece Part Identification) on Dell parts?
Get started, and browse to Dell.com/myaccount

If the warranty of the server has expired, available support solutions are listed in this article.
More parts can be ordered to repair or upgrade the server.

Propriétés de l’article

Produit concerné

PowerEdge

Dernière date de publication

06 May 2024

Version

Type d’article

Solution

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