AppSync: How to determine the version in use

Résumé: How to determine the version of AppSync in use.

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Instructions

To determine the current version of AppSync software in use, follow one of the methods listed below:

AppSync UI:
  1. Open the AppSync UI and login.
  2. Click on "?" in the top right of the window. (Fig.1)
  3. Click on "About Dell EMC Appsync". (Fig.2)
  4. Quote this version and build number displayed to Dell AppSync technical support.
Fig.1
image.png
Fig.2
image.png


AppSync Logs:
  1. On the AppSync server, navigate to the logs directory in the install location (typically C:\EMC\AppSync\jboss\logs).
  2. Open server.log using a text editor.
  3. The first two line indicates the version of AppSync in use and whether any hotfixes are installed.
e.g.  Sample server.log snippet (version = 4.3.0.0 & hotfix 3315_R1 is installed)

The current version of AppSync Server is 4.3.0.0_3315_R1
 
       4. Quote this version and hotfix status displayed to Dell AppSync technical support.

Note: The version of AppSync displayed in "Control Panel\Programs\Programs and Features" is not sufficient as it does not confirm whether AppSync hotfixes have been installed.

Produits concernés

AppSync, AppSync
Propriétés de l’article
Numéro d’article: 000199464
Type d’article: How To
Dernière modification: 14 May 2026
Version:  7
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